THE PROBLEM

Finding something online is easy. Trusting the purchase isn't.

Paying an unfamiliar seller feels risky.

Customers can love a product and still hesitate to pay a business they've never bought from.

Buying starts everywhere.

A sale can begin in a conversation, on social media or on a website. Completing it often takes several disconnected steps.

Payment isn't the end of the purchase.

After paying, buyers still need answers: Where's my order? Will it arrive? What if it's wrong?

Businesses are left to coordinate the rest.

Collecting payment, finding a rider, sharing updates and resolving issues can turn every order into extra work.

SOLUTION

One transaction.

Built for both sides.

PickSpot connects the entire purchase through one shared order. We collect the customer's payment, arrange pickup and delivery through our partners, and pay the business after the buyer accepts the order.

FOR BUYERS

Buy with confidence.

Review exactly what you’re buying, pay through PickSpot, track the delivery and confirm only when it arrives.

If something goes wrong, PickSpot handles the refund and return.

Get Your PickSpot

FOR MERCHANTS

Make the sale. We handle payment and delivery.

Send an order request. PickSpot collects payment, arranges pickup and delivery, and initiates your payout after the buyer accepts the order.

Open business account

VISION

Building trust into online commerce across Africa.

(01)

Commerce begins everywhere.

People discover products through social media, conversations, recommendations and websites. The buying experience should work wherever the sale starts.

(02)

Buying from someone new should feel possible.

Customers shouldn't need an existing relationship with a business to make a purchase with confidence. Clear orders and a reliable process make a difference.

(03)

Identity should travel with the customer

Delivery information shouldn't need to be entered from scratch for every business. We're building a simpler, more consistent way to buy.

(04)

The whole purchase should stay connected.

Identity, order, payment, delivery and confirmation shouldn't exist as separate systems.

PickSpot connects them from the moment an order begins until it is complete.

(05)

One PickSpot. Everywhere.

Get a PickSpot once.

Use it wherever you buy, however the transaction starts and wherever commerce goes next.

PickSpot Business gives merchants one place to send order requests and follow each purchase. PickSpot collects customer payments, coordinates delivery and pays merchants after successful acceptance.

Turn “I’ll take it” into an order

Once the customer is ready to buy, send them an order request with what they’re buying and the price.

Problems are resolved within the system

If delivery fails or the customer rejects the order, PickSpot handles the refund and coordinates the item’s return.

TRACKED END-TO-END

Your customer tracks the rider in real time, from pickup at your shop to delivery at their saved location. No “where is my parcel?” messages.

Confirmation completes the order

The customer confirms successful delivery with a one-time code. That confirmation completes the transaction and releases the merchant payout.

PAYMENT ASSURANCE BEFORE DISPATCH

PickSpot confirms customer payment before pickup. Once the customer has paid, PickSpot sends a rider to collect the parcel.

PICKSPOT

More trust. More online commerce.

We're building a safer, simpler way for people across Africa to buy from businesses they discover online.

Follow our progress, starting in Kenya.

Making buying online safe.