PickSpot Network Limited

Imprint, Terms & Conditions,
and Privacy Policy

Imprint

‍

Company Name: PickSpot Network Limited (the “Company”)
Registered Office: Building: Yare Towers Street/Road: Yusuf Hajj Avenue City/Town: Nairobi District: Starehe, County: Nairobi Station: North of Nairobi Postal Code: 00100 P.O. Box: 38904‍

Registration: Incorporated in Kenya under the Companies Act. Registration No. PVT-Q7U9ZY7M (Certificate of Incorporation issued June 11, 2024 by the Registrar of Companies, Kenya)
Contact: Email – contact@pickspot.net;

Responsible Entity: PickSpot Network Limited is the responsible legal entity for the PickSpot Network platform and website. The Company’s directors or authorized representatives can be reached at the above contact for any legal or compliance matters.

Legal Disclaimer: All information provided by PickSpot Network Limited (on this website and related materials) is for general informational purposes only. While we strive for accuracy and timeliness, we do not guarantee that content is complete, up-to-date, or free of errors. Nothing on our platform constitutes financial or investment advice. PickSpot Network Limited is not liable for the content of external links—the operators of linked external sites are solely responsible for their content. Users are advised to exercise caution and do their own research, especially regarding crypto-related information. Any reliance on information provided is at the user’s own risk.

Intellectual Property: Unless otherwise stated, all logos, brand names, images, and content on the PickSpot website and platform are the intellectual property of PickSpot Network Limited. Unauthorized use, reproduction, or distribution of this material is prohibited.

Jurisdiction: This imprint is provided in compliance with applicable laws and industry best practices. The Company operates under the laws of Kenya. Any official correspondence (e.g., legal notices) should be sent to the registered office address above.

‍

‍

‍

Terms & Conditions

Last Updated: June 16, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by PickSpot Network Limited, including our automated smart locker network, the PickSpot online platform, and any related digital assets or tokens (collectively, the “Platform”). By accessing or using the Platform – including creating a PickSpot digital address, using PickSpot lockers, purchasing a Satoshi Medallion (as defined below), holding or transacting in Parcel Settlement Tokens (“PST”), or otherwise participating in the PickSpot Network – you (“User”) agree to be bound by these Terms. If you do not agree, you must not use the Platform or participate in the network.

‍

1. Definitions

For clarity in these Terms, the following definitions apply:

• PickSpot Network / Platform: The decentralized physical infrastructure network operated by the Company for parcel delivery and related services, consisting of shared smart lockers, software applications (web and mobile), and the associated token ecosystem (including PST tokens and digital licenses)
• PST Token (“PST”): The native cryptocurrency token of the PickSpot Network, used for payment of certain fees, reward distributions, and other utilities within the Platform. Note: As of the date of these Terms, PST is in a pre-launch phase (pre-Token Generation Event) and is not yet available for public trading or transfer. PST can only be earned via verified network activity and will be distributed according to the protocol’s token generation schedule once officially launched.
• Medallion (or Satoshi Medallion): A digital infrastructure license (often represented as a non-fungible token, “NFT”) issued by the Company that signifies a contribution to funding PickSpot’s locker network deployment . Holding a Medallion entitles the holder to earn PST token rewards from verified network activity (such as parcel throughput and address usage), as described in these Terms. Owning a Medallion does not confer ownership of any physical locker or of the Company itself, nor any voting or management rights in the Company – it only entitles the holder to the specified rewards and potential network privileges.
• Services: The services provided by PickSpot Network Limited, including the provision and maintenance of smart locker hardware and software for parcel delivery and pickup, he facilitation of token-based rewards and transactions, and any related support or ancillary services.
• User: Any person or entity using the Platform or Services. This includes customers who use PickSpot lockers for deliveries, Medallion holders, PST token holders, and visitors to our website or apps. (All such Users are independent parties responsible for their own actions; nothing in these Terms shall be construed as creating any joint venture, partnership, or agency relationship – see Section 13 “No Partnership”).

‍

2. Platform Services

PickSpot Network Limited provides an innovative last-mile delivery solution through an automated locker network combined with blockchain technology. Key aspects of our Services include:

• Smart Locker Access: A network of shared, automated parcel lockers deployed in commercial and public areas, serving as secure points for deliveries and pickups . The lockers are protocol-managed – all locker infrastructure is deployed and maintained by PickSpot or its authorized operators as part of the network (there are no individual “agents” managing lockers). Users can send, store, and collect parcels through these lockers by following the posted instructions. Users must not use lockers for prohibited or dangerous items, and must adhere to any additional locker usage guidelines provided. The Company is responsible for the locker upkeep and may perform maintenance or inspections as needed; Users should not tamper with or damage the lockers.
  
  

• Digital Addresses (PickSpot Handles): Unique cryptographic, human-readable addresses (e.g. username@pickspot.africa) that serve as digital delivery addresses for Users . A PickSpot Handle can be linked to a specific locker or designated pickup point in the network, allowing Users to receive deliveries without sharing a physical street address. Handles provide a persistent digital address that maps to the User’s preferred locker location, improving privacy and convenience in delivery addressing.
  
  

• PickSend (Merchant Portal): An online self-service dispatch portal for merchants and senders to create delivery orders directly to PickSpot lockers . PickSend allows businesses (especially informal or small-scale merchants) to send parcels to customers by generating parcel labels and access codes without needing complex integrations. Merchants can manage shipments, track deliveries, and direct parcels into the PickSpot Network through this portal.
  
  

• Deliver2Locker (Universal API): A developer API and integration layer that enables any third-party e-commerce or delivery application to route parcels into PickSpot lockers. Deliver2Locker functions like a “Stripe for delivery,” providing standardized endpoints for external platforms (e.g. ride-hailing or e-commerce apps) to offer delivery-to-locker options to their users. This expands PickSpot’s reach by allowing partners to seamlessly utilize the locker network.

‍

• Satoshi Medallions (Infrastructure Licenses): Digital licenses sold to fund locker deployment and the growth of the network treasury . Medallion holders effectively support the infrastructure and in return earn PST token rewards from verified network activity (such as parcel deliveries through the lockers and digital address usage). Medallions do not confer ownership of any locker unit or physical asset; they are a right to a portion of protocol-distributed rewards. Medallion terms and the reward model are further detailed in Section 5 below. (Staking of Medallions for enhanced rewards may also be offered – see Section 5.2.)

‍

• Spot Points (Digital Reward Credits): Spot Points are non-transferable digital points earned through verified in-app activity such as referrals, digital address creation, locker voting, and parcel pickups. They serve as the foundation of PickSpot’s digital contribution economy. Spot Points are not a cryptocurrency and do not hold intrinsic value. However, at the end of each reward epoch, PST tokens are distributed to users in proportion to their Spot Points. Points reset after each epoch; unallocated PST (“dust”) may be rolled over or sent to the network treasury.
  ‍

All services are provided subject to these Terms. Users must follow any additional guidelines or instructions provided in-app or on-site when using specific services. The Company may introduce new services or modify existing services as the Platform evolves.

‍

3. User Eligibility and Account

• Eligibility: To use the Platform or participate in the PickSpot Network (including creating a PickSpot Handle, using a PickSpot locker, or acquiring a Medallion), you must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts. By using the Platform, you represent that you meet these eligibility requirements. The Company reserves the right to refuse access to any person or entity at its discretion (for example, if you are in a country or region where crypto-related services are prohibited by law).

‍

• Account Registration: Certain features of the Platform (such as managing deliveries, obtaining a Medallion, receiving PST rewards, or accessing a user dashboard) require creating an account with PickSpot. You agree to provide accurate and complete information when registering, and to keep your account information updated. This includes undergoing any Know-Your-Customer(“KYC”) identity verification procedures (see Section 9) as requested. You are responsible formaintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized access to your account, you must notify us immediately.

‍

• Wallet and Addresses: Participation in the PST token economy or holding a Medallion will require you to have a compatible digital cryptocurrency wallet. You are solely responsible for securely managing your wallet credentials (private keys, seed phrases, etc.). The Company will never ask for your private keys – if anyone pretends to be us and asks for them, it is likely a scam. We are not responsible for any loss of PST tokens, Medallions, or other assets due to lost credentials, unauthorized access to your wallet, hacking of your devices, or user error (such as sending tokens to the wrong address). Transactions (especially on blockchain) are generally irreversible, so exercise extreme care in handling your wallet and tokens.
  
  

4. User Obligations and Code of Conduct

By using PickSpot’s Platform or Services, you agree to the following obligations and rules of conduct:

• Lawful Use: You will use the lockers, Platform, and tokens only for lawful purposes and in accordance with all applicable laws and regulations (including postal/shipping regulations, import/export rules, and any crypto asset regulations in your jurisdiction). Prohibited conduct includes, but is not limited to: using the Platform to send or store illegal goods, dangerous or explosive materials, contraband, or any items prohibited by law; engaging in fraud, money laundering, or terrorist financing; infringing on others’ intellectual property or privacy rights; attempting to hack, disrupt, or gain unauthorized access to the Platform; or any other activity that violates these Terms or applicable law.
• Abiding by Policies: You will comply with all rules, guidelines, and instructions provided or posted by PickSpot in relation to the Services. This includes following locker usage instructions (e.g., package size limits, storage time limits), respecting posted operating hours or procedures, and adhering to any community guidelines. You also agree to follow any specific program terms or agreements that may apply to you (for example, if separate terms exist for Medallion sales or particular promotions). These Terms, together with any such additional program-specific terms, collectively govern your use of the Platform. In the event of a conflict, the specific program terms may override these general Terms to the extent of the conflict.
• Payment of Fees: You agree to pay any applicable fees or charges for using the Platform or Services, as displayed or agreed at the time of each transaction. For example, if you are using a locker as a customer, you must pay any delivery, pickup, or storage fees that apply (as posted or communicated during the transaction); if you are purchasing a Medallion from the Company, you must pay the purchase price and any applicable taxes or charges; if you are transacting on the Platform (such as transferring PST tokens once that functionality is live), you are responsible for any network transaction fees (e.g. blockchain “gas” fees) associated with your transactions. Fees may be denominated in PST, Kenyan Shillings (KES), U.S. Dollars (USD), or other currencies as specified. All payments are generally non-refundable, except at the Company’s discretion or if required by law.
• Taxes: Users are responsible for determining and fulfilling their own tax obligations arising from their activities on the Platform. Any income, rewards, or gains you earn (for example, PST token rewards, referral bonuses, or profits from selling a Medallion) may be subject to taxes in your jurisdiction (such as income tax or capital gains tax). PickSpot Network Limited does not withhold or pay taxes on your behalf unless required by law. We may provide you with transaction records or summaries upon request to assist with your tax reporting, but you alone are responsible for complying with all tax laws applicable to you. If required by law, the Company might withhold taxes or report your transactions to authorities, but unless explicitly mandated, it is your duty to report and pay any taxes due.
• Prohibited Behavior: You shall not engage in any behavior that harms the Platform, other Users, or the Company’s operations. This includes refraining from: damaging or vandalizing any PickSpot locker or equipment; attempting to circumvent security features of the Platform; misrepresenting your identity or affiliation (no impersonating other persons or entities); spamming, phishing, or scamming other users; introducing any viruses or malicious code; or using any automated means (bots, scrapers) to access or collect data from the Platform without permission. The Company reserves the right to suspend or terminate your access for any abusive or fraudulent activity (see Section 10 on Suspension & Termination).
• Cooperation with Law Enforcement: You agree to cooperate with any reasonable request from the Company or law enforcement regarding investigations of misuse of the Platform. We may report suspicious activities to the relevant authorities as required orpermitted by law. (Note: The Platform no longer offers any “Agent Program” for individual locker operation. All locker infrastructure is managed by PickSpot directly. Thus, any obligations previously related to “Agents” managing lockers are no longer applicable. Users should not attempt to independently operate, move, or maintain any locker; such responsibilities lie with the Company.)
  
  

5. Medallion Ownership, Staking, and Rewards

PickSpot’s model includes offering Satoshi Medallions (“Medallions”) to participants as a way to support the network’s growth and share in its token reward distribution. The following terms apply specifically to Medallion holders:

‍

• Nature of Medallions: A Medallion is a digital license represented by a token (such as an NFT) on the blockchain, which serves as a certificate of your right to receive a portion of the network’s token rewards. By purchasing or otherwise acquiring a Medallion, you become a Medallion Holder with the right to receive distributions of PST tokens as described here. However, holding a Medallion does not mean you own any part of the physical locker hardware or infrastructure – all lockers remain property of the Company or its affiliates and are protocol-managed. Medallions strictly confer a contractual right to participate in token reward sharing and possibly certain network governance or priority privileges in the future, but it is not a share of stock or equity in PickSpot Network Limited. Medallions do not grant any ownership interest or control in the Company.
• ‍Purchasing Medallions: Medallions may be sold by the Company through official sales events (e.g. token sales, auctions, or other methods), and may in the future be tradable between users on secondary markets (peer-to-peer transfers or on supported NFT exchanges), if and when enabled. When you purchase a Medallion from the Company, the price, accepted payment methods, and any specific terms will be clearly indicated (for example, a sale could be priced in KES, USD, ETH, or PST, as announced). All Medallion sales by the Company are final and non-refundable, except as required by consumer protection law or if a sale is canceled or rescinded by the Company. The Company reserves the right to perform KYC/AML checks on Medallion purchasers and to refuse or cancel a sale if the purchaser does not meet legal requirements or is in a restricted region (any refused funds would be returned in such case).
• ‍Rewards to Medallion Holders: Medallion holders are entitled to receive PST token rewards derived from verified network activity. In essence, a portion of the total PST minted by the network for each activity epoch is allocated to Medallion holders (this is sometimes referred to as the “Medallion Pool” ofemissions). The exact share and distribution schedule of these rewards will be communicated via official policy on our site or within the Medallion terms at the time of purchase. For example, the protocol may allocate a fixed percentage of all PST earned from parcel deliveries and digital address usage to Medallion holders, distributed periodically (e.g. monthly). Payouts to Medallion holders will typically be made in PST tokens. Important: The amount of PST rewards a Medallion holder receives is not guaranteed and will fluctuate with actual network usage. Rewards are performance-based – if network activity is high (many parcels delivered, many addresses active), more PST is earned and distributed; if usage is low, the PST payouts will be correspondingly small. By holding a Medallion, you acknowledge that your earnings are variable and dependent on the growth and adoption of the PickSpot network. There is no guaranteed minimum return. Holding or staking a Medallion should be viewed as a long-term participation in the network’s success, not as a promise of profit. The Company makes no guarantee that you will recoup your purchase price or achieve any particular financial outcome. The value of PST tokens you earn could decrease over time, and you should carefully assess your own risk tolerance before purchasing a Medallion.
• ‍Staking Medallions (Optional): The Platform may offer an option for Medallion holders to “stake” their Medallion (and possibly stake a certain amount of PST tokens in association with the Medallion) for enhanced benefits. Staking typically means you voluntarily lock up your asset for a fixed term during which you cannot sell or transfer it. In return for staking, you might receive increased rewards or other benefits (for example, a higher share of PST distribution during the staking period, bonus PST tokens from a reward pool, or priority access to new features or future medallion sales). Specific staking program terms – such as the required duration of stake, the bonus rate or multipliers, and any early unstaking penalties – will be provided in the Platform interface or an annex to these Terms when such programs launch. If you choose to stake your Medallion or tokens, you will be required to actively confirm the staking transaction on the blockchain. Once staked, the assets are typically held by a smart contract and cannot be transferred until the staking term ends. Early unstaking, if allowed at all, may incur penalties (such as forfeiting a portion of accumulated rewards) or may be technically impossible if not permitted by the contract. You understand that while staked, your Medallion NFT and any staked PST tokens are out of your direct control (they reside in the staking smartcontract, not in your wallet), but they will automatically be returned to you after the staking period ends. The Company does not custody staked assets; staking is enforced by blockchain smart contracts. Risk of Staking: You acknowledge the technical and market risks involved in staking. For instance, if the market value of PST or the Medallion decreases during the lock-up period, you cannot sell to cut losses; likewise, if values increase, you cannot sell to take profits until the term ends. You should only stake assets if you understand and accept these risks. Staking is intended to reward long-term participation in the network, but it is not a guarantee of profit.
• ‍No Guarantee of Profits: The Medallion program (and any staking program) is designed to share network rewards and incentivize active participation; it is not an investment scheme with guaranteed returns. The Company does not promise that holding or staking a Medallion will be profitable for you. Medallions and PST are provided as utility elements of the Platform’s ecosystem (for accessing services and rewards), and their value is subject to market forces and network usage, which are unpredictable. You should only purchase a Medallion if you fully understand that you may lose money or not gain any economic benefit from it, and you should not participate with funds you cannot afford to risk.
• ‍Transfer and Termination of Medallion Rights: Because a Medallion is typically represented by a transferable NFT, you are generally free to transfer or sell your Medallion to others, provided that any new holder meets the eligibility requirements (the Platform may require a new holder to also complete KYC verification and agree to these Terms) and that the transfer complies with these Terms and applicable laws. The Company may record or enforce restrictions on transfers that violate these Terms or legal requirements (for example, blocking transfers to sanctioned individuals). If a Medallion holder is found to be in material breach of these Terms or engaged in unlawful activity (e.g. fraud, money laundering, or being designated on a sanctions list), the Company reserves the right to disable that Medallion’s ability to receive further rewards or refuse to recognize the holder’s reward rights, to the extent legally possible. (In other words, we will not confiscate or burn your NFT without due cause, but we may exclude a bad actor from the reward distribution system pending legal resolution of the issue.) Additionally, if the Medallion program is significantly restructured or an underlying locker/network segment associated with certain Medallions is decommissioned, the Company will act in good faith to provide an alternative compensation or migrate the holder’s rights to an equivalent value stream. For example, if the structure of how Medallions correlate to network activity changes, we may assign an updated reward model or offer a swap for a new token that reflects an equivalent benefit. Any major changes to the Medallion program will be communicated with advance notice. Users acknowledge that the platform and token model may evolve, and agree that the Company can make such adjustments as long as it does so in good faith and in accordance with applicable law.
  

6. Risks Associated with Crypto and Platform Participation

By using the Platform and participating in its crypto-economic system, you acknowledge and accept the following risk factors, among others:

• Price Volatility: Cryptocurrency and token values are highly volatile. The price of PST tokens (or any other crypto asset) may fluctuate dramatically over short periods due to market demand, speculation, regulatory events, technical developments, or other factors. The value of your PST holdings or Medallions could increase or decrease rapidly, and you could incur significant losses if the market value drops. Only participate with funds you can afford to lose.

• Liquidity Risk: There is no guarantee that PST tokens or Medallions will have an active market or be easily convertible to cash or other assets. Liquidity may be very limited, especially in the early stages of the project or during market downturns. You might not be able to find a buyer for your tokens or NFTs at desired prices (or at all) when you wish to sell. In fact, PST is not yet publicly tradeable (it is pre-TGE as noted), so it currently has no liquid market. Even after launch, you should be prepared for the possibility that selling your PST or Medallion quickly could be difficult or impossible.
  
  

• Regulatory Uncertainty: The legal and regulatory status of cryptocurrencies and tokens like PST is evolving and varies by jurisdiction. Government authorities could introduce new laws, regulations, or directives that affect the Platform or your ability to use PST/Medallions. For example, certain countries might ban cryptocurrency transactions, impose licensing or registration requirements on platforms like ours, or declare some tokens to be regulated securities or financial instruments. Regulatory changes or enforcement actions can materially impact the Platform’s operations or the value and utility of PST and Medallions. The Company cannot predict future legal developments; you are responsible for understanding and complying with any local laws that apply to your use of our Platform. If required by law or regulatory order, we may restrict or cease operations in certain jurisdictions (possibly on short notice), which could affect your ability to use the Platform or claim rewards.
  
  

• Technology and Security Risks: The Platform relies on software, blockchain technology (which may include third-party networks), and the internet. There is a risk of software bugs, vulnerabilities, hacking attacks, malware, or other technical failures that could result in the loss of PST tokens or malfunction of Platform services. For instance, smart contracts (governing PST or Medallion distribution) could have flaws that are exploited; the underlying blockchain network could experience outages, attacks (e.g. a 51% attack), or consensus failures; our website, apps, or your own devices could be targeted foolproof. By using the Platform, you accept the risk that technological issues outside of our reasonable control may occur. The Company is not liable for losses or disruptions caused by technical vulnerabilities or attacks, provided we have taken reasonable measures to protect the system (see Section 8 on Liability Limitations).
  
  

• Loss of Access: Decentralized systems place responsibility on users to maintain access to their wallets and credentials. If you lose access to your cryptocurrency wallet (for example, by forgetting your seed phrase with no backup, or by having your wallet compromised without recovery options), you could permanently lose all assets in that wallet. Neither PickSpot nor anyone else can restore lost private keys or reverse unauthorized blockchain transactions. This is an inherent risk of blockchain-based assets: once a transaction is confirmed on the blockchain, it typically cannot be undone. You must safeguard your access credentials diligently; lost or stolen credentials resulting in loss of PST or NFTs are solely your responsibility

‍

• Project Success Risk: PickSpot is a decentralized physical infrastructure project (often termed a “DePIN” – Decentralized Physical Infrastructure Network). Its success depends on adoption of the locker network by users and partners, and on execution of our business and deployment plans. There is a risk that the project may not meet its goals or become self-sustaining. Various factors – such as lower-than-expected user uptake, operational challenges, regulatory hurdles, lack of funding, or competition – could result in the Platform failing to achieve widespread usage or economic viability. In a worst case, the project could be scaled back or shut down, which could render PST tokens or Medallions significantly diminished in utility or value. You acknowledge that investing time or money in a new project like PickSpot is inherently risky and that there is no guarantee of success or continued operation.

• Financial Responsibility: You assume full responsibility for your financial decisions on the Platform. Neither the Company nor any of its officers, employees, or partners will be liable for any outcome of your decision to buy, hold, or use PST tokens or medallions. You should carefully consider your own financial situation and risk appetite, possibly consulting a financial advisor, before engaging in any crypto-related activity. Any decision to participate is solely at your own risk, and by proceeding you agree that you will not hold the Company responsible for losses you may incur.
  
  
• No Insurance or Guarantees: Assets like PST tokens or Medallions are not bank deposits and are not insured by any government or financial insurer (no FDIC insurance, no deposit protection schemes). Holding these assets carries risks that are not covered by any compensation arrangement. The Company itself makes no guarantees of financial return or protection against losses. By participating, you assume full responsibility for the risks of the project and the market.
  
  
  

(The above list is not exhaustive; please understand there may be other risks associated with blockchain projects and token economies that you should research and understand before participating.)

‍

7. Disclaimers

• No Warranties: The Platform and all related services are provided on an “as is” and “as available” basis, without any warranties or representations of any kind, express or implied. To the fullest extent permitted by law, the Company disclaims all warranties, whether express,implied, or statutory, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee that the Platform will be uninterrupted, error-free, or secure; that defects will be corrected; or that any content or information provided is accurate, complete, or up-to-date. No advice or information (whether oral or written) obtained by you from us shall create any warranty not expressly stated in these Terms. Users use the Platform at their own risk.

• No Investment Advice: Any information provided by PickSpot (including whitepapers, design papers, projections, or other materials) is for general informational purposes and is not intended to constitute financial, investment, or legal advice. The Company is not an investment advisor and does not provide personalized investment recommendations. Nothing on the Platform is an offer to buy or sell securities or any other financial instruments. Users are solely responsible for their investment decisions and should consult their own advisors as needed. Participating in the PST token economy or purchasing a Medallion carries risk (see Section 6), and you should not interpret any data or statements on our Platform as a guarantee of future results.

• Third-Party Content and Services: The Platform may integrate with or link to third-party services (for example, courier services via Deliver2Locker, analytics providers, or crypto exchanges/wallet providers) and may display content provided by third parties. The Company does not control or endorse third-party services and is not responsible for their actions or content. Use of any third-party products or websites is at your own risk and may be subject to the third party’s terms and privacy policies. We do not warrant or assume any responsibility for the accuracy or completeness of information provided by third parties. If the Platform includes references or links to third-party content, they are provided for convenience only, and PickSpot has no liability for any third-party materials.
  

• Forward-Looking Statements: Any forward-looking statements (including estimations of network growth, future utility of PST, or anticipated rewards) are inherently uncertain and subject to change. Actual outcomes may differ materially due to risk factors and uncertainties beyond the Company’s control. PickSpot Network Limited undertakes no obligation to update forward-looking statements. Users should not place undue reliance on any projections or forecasts provided.
  

• Certain Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above disclaimers may not fully apply to you. In such cases, the disclaimers shall apply to the maximum extent permitted by applicable law.
  
  

8. Limitation of Liability

To the fullest extent permitted by law, PickSpot Network Limited and its affiliates, officers, directors, employees, and agents shall not be liable for any: indirect, incidental, special, consequential, exemplary, or punitive damages; or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of (orinability to use) the Platform or Services, even if we have been advised of the possibility of such damages.

In particular, without limiting the generality of the above, the Company and related parties are not liable for:

• any cost of substitute goods or services
• any reliance placed on the Platform content or information (e.g., using a PickSpot Handle or Medallion does not guarantee any particular outcome);
• any harm resulting from mistakes, omissions, interruptions, deletion of files or data, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not caused by events outside our reasonable control (including without limitation any Force Majeure events as defined in Section 10);
• the actions or content of any third parties (including other users, third-party service providers, or external sites linked to/from our platform);
• any unauthorized access, use, or alteration of your transmissions or data.

‍

The aggregate liability of PickSpot Network Limited for any claims arising out of or relating to these Terms or the Platform is limited to the greater of: (a) the total amount you have paid to us (if any) for use of the Services in the six (6) months immediately preceding the event giving rise to the claim; or (b) USD $100 (or equivalent in local currency). This limitation applies to the maximum extent permitted by applicable law and applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, etc.).

Consumer Rights Notice: Nothing in these Terms is intended to exclude or limit any condition, warranty, right, or liability which may not be lawfully excluded or limited under applicable law (for example, certain consumer protection laws may confer non-excludable rights). If you are entitled to the benefit of such laws, then to the extent any provision of these Terms contradicts those laws, such provision is severable and will be adjusted in accordance with Section 13 (Severability) below, but the remainder of the Terms will remain in effect.

You acknowledge that the Company is not liable for issues or losses arising from factors beyond its control, and that your sole remedy for dissatisfaction with the Platform is to stop using it.

‍

9. Know-Your-Customer (KYC) and Compliance

Given the regulated nature of certain aspects of our Services (especially those involving digital assets) and to maintain the integrity of our network, we require Users to undergo identity verification and other compliance checks in certain cases:

‍

• KYC Procedure: Before participating in key activities on the Platform, you may be required to provide personal identification information and documents. This may occur during account registration or at the point of specific transactions (for example: when purchasing a Medallion, before receiving significant reward payouts, or when accessing particular features or higher usage tiers). The information we request can include, inter alia, your full name, date of birth, government-issued identification (e.g., ID card or passport), proof of address (such as a utility bill), a selfie or photo for facial verification, and any other documents we deem necessary to verify your identity and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws. By using the Platform, you agree to provide accurate information for KYC and acknowledge that we may restrict your usage or freeze certain functionalities if KYC is not completed satisfactorily. We will collect and use personal data obtained through KYC in accordance with our Privacy Policy (see Privacy Policy below). This may include screening your information against government sanctions lists or other watchlists as required by law.
  
  
• Ongoing Compliance: Even after initial verification, we reserve the right to request additional KYC documentation or perform repeat checks at any time. This could be triggered by regulatory changes or if your transaction activity raises compliance red flags (for example, unusual transaction patterns that might indicate structuring to avoid reporting thresholds, or the use of mixers/tumblers with PST tokens). We also actively monitor transactions on the Platform (including on-chain transactions involving PST and Medallions) for any suspicious activity. If we detect patterns that could indicate prohibited behavior, we may place a temporary hold on your account while we conduct further due diligence. You agree that we may do so and that we may report any suspicious activity to the appropriate authorities as required by Kenyan law or other applicable laws.
  
  

• Regulatory Reporting: The Company may be obligated to report certain information about Users or transactions to governmental authorities in Kenya or other jurisdictions (for example, large transaction reports, suspicious activity reports, or tax-related reports). By using the Platform, you consent to such reporting and acknowledge that we may provide your information to regulators or law enforcement if required by law or a legitimate legal request.

• Region Restrictions: If you are located in a country or region that is subject to sanctions or comprehensive cryptocurrency bans (for instance, countries on official sanctions lists or places where crypto use is illegal), you are not permitted to use our Platform. Attempting to access or use the Platform from a restricted region is a violation of these Terms and may result in account termination and reporting to authorities. We may use IP address checks and other measures to enforce geographic restrictions. It is your responsibility not to use the Platform if your local laws prohibit it.
  
  

(Note: We take compliance seriously to protect our Users and the network. We appreciate your cooperation in these procedures, which ultimately benefit the legitimacy and longevity of the PickSpot Network.)

10. Suspension, Termination and Force Majeure

• Suspension or Termination by Company: We may suspend, restrict, or terminate your access to the Platform (in whole or in part) immediately and without prior notice if we suspect that you have violated these Terms, engaged in unlawful behavior, or pose a security or compliance risk to the Platform. This includes, for example, if you provide false KYC information, use the Platform in a prohibited jurisdiction, attempt to tamper with lockers or smart contracts, or engage in fraud. In case of minor or remediable breaches, we will attempt to notify you and resolve the issue; however, for serious violations or if required by law, termination or suspension may be immediate. If your account is terminated or suspended, you remain bound by these Terms as applicable. Termination of access does not waive or release you from any liability or obligation incurred prior to the termination.

• User Termination: You are free to stop using the Platform at any time. If you wish to permanently delete your account, you may contact us to request account deletion. Note that certain data may be retained as required by law (see Privacy Policy for data retention practices). If you cease using the Platform or dispose of your PST tokens and Medallions, these Terms (and any updated versions) will no longer apply to you, except for provisions that are meant to survive (such as indemnities, limitation of liability, etc., and any rights or obligations accrued prior to termination).

• Force Majeure: PickSpot Network Limited shall not be liable for any delays or failure to perform any obligation under these Terms if the delay or failure results from a Force Majeure event. Force Majeure means any event beyond our reasonable control, including but not limited to: natural disasters (e.g., earthquakes, floods, fires, extreme weather); war, acts of terrorism, civil unrest, or riots; government actions or regulations (e.g., expropriation, sudden legal changes that make the Platform’s operations impractical or illegal, government-mandated internet shutdowns); power failures, internet or telecommunications outages, or blockchain network outages (including network congestion or major hacks affecting the blockchain underpinning our tokens); labor disputes or strikes; epidemics, pandemics, or quarantines; and cybersecurity incidents such as zero-day exploits or attacks on critical third-party infrastructure. During a Force Majeure event, our obligations under these Terms (including any service level commitments or reward distributions) are suspended for the duration of the event. We will make reasonable efforts to mitigate the impact and resume full operations as soon as feasible, but certain services may be limited or temporarily disabled to protect the network or due to necessity (for instance, if blockchain transactions are impossible, we cannot distribute PST rewards until the issue is resolved). If a Force Majeure event continues for an extended period, we will communicate with Users on next steps, which might include potential termination of certain services or other adjustments. Users agree that the Company will not be considered in breach of these Terms for suspensions or failures to perform caused by Force Majeure.

‍

11. Modification of Terms

The cryptocurrency and regulatory landscape is fast-evolving, and our business may also change over time. Therefore, the Company reserves the right to modify or update these Terms & Conditions at any time. If we make material changes, we will notify Users by posting the updated Terms on our website (with an updated “Last Updated” date at the top of this document) and/or by other means such as an email notification or an in-app alert. It is your responsibility to review any updated Terms. Continued use of the Platform after changes to the Terms constitutes acceptance of the revised Terms. If you do not agree with an amendment, you must stop using the Platform and may, if applicable, arrange to withdraw or dispose of your PST tokens and Medallions (subject to any legal or technical restrictions in your jurisdiction or on our Platform). For clarity, no unilateral amendment will retroactively impose additional fees or remove fundamental rights without notice. However, some changes might be required to comply with new laws or to enhance security and could become effective immediately if necessary for legal or safety reasons. We encourage you to check the Terms periodically for any updates.

‍

‍

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and shall be construed in accordance with the laws of Kenya, without regard to its conflict of law principles. However, we do not intend to deprive any User of mandatory consumer protections provided under the laws of their country of residence (if those laws apply despite this governing law clause). This means that if you qualify as a “consumer” under your home jurisdiction’s law and that law would afford you certain protections or rights that cannot be waived by contract, those protections will still apply (Kenyan law will not override those mandatory protections).

‍

Dispute Resolution: In the event of any dispute, claim, or controversy between you and the Company arising out of or relating to the Platform or these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If a resolution cannot be reached informally within 30 days from when one party notifies the other of the dispute, the dispute shall be referred to binding arbitration under the rules of an established arbitration body in Kenya (for example, the Nairobi Centre for International Arbitration), to be conducted in English. The arbitration will be administered by a single arbitrator, unless the parties agree otherwise, and the arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

‍

Class Actions Waiver: To the extent permissible by law, you and the Company agree that any disputes will be resolved on an individual basis and not as part of any class, collective, or representative action. You agree not to participate in or seek to recover relief through any class or representative proceeding against PickSpot. This means, to the extent allowed by applicable law, no class actions or class arbitrations can be pursued by you. If this class action waiver is deemed unenforceable or invalid, then the entirety of the dispute resolution (arbitration) provision may be deemed void as to that dispute, in which case the dispute may proceed in court.

‍

Exception – Consumer Rights: If you are a consumer residing in a jurisdiction that does not permit mandatory arbitration of disputes, or that gives you the right to resolve disputes in your local courts (for instance, some EU countries), then the above arbitration agreement may not apply to you to the extent that such law prohibits it. In such cases, you may have the right to bring actions in your home country’s courts. This arbitration clause does not deprive you of any rights you have under local law that cannot be waived.

‍

Jurisdiction for Court Proceedings: Subject to the arbitration clause above, if for any reason a dispute proceeds in court rather than arbitration (e.g., to enforce an arbitration award or in jurisdictions where arbitration is not required by law), such proceeding shall be subject to the exclusive jurisdiction of the courts of Kenya. Both you and the Company consent to the personal jurisdiction and venue of the Kenyan courts for litigation of any disputes that are not resolved by arbitration. (Again, this is subject to any rights you have as a consumer to bring a claim in your home jurisdiction under local law.)

‍

13. Miscellaneous

• Entire Agreement: These Terms (together with the Privacy Policy and any additional program-specific terms that may apply to particular services or offerings) constitute the entire agreement between you and PickSpot Network Limited regarding your use of the Platform. They supersede any prior or contemporaneous agreements, understandings, or communications between you and us, whether written or oral, related to the subject matter hereof.
• Severability: If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity and enforceability of the remaining provisions. The invalid provision shall be modified or interpreted in a way that best accomplishes the objectives of the original provision to the extent allowed by law, and the remaining provisions will continue in full force.
• No Waiver: The failure of the Company to enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company. A waiver of one breach shall not be deemed a waiver of any other breach or of the same breach in the future.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. Any attempt by you to assign these Terms without consent will be null. We may assign or transfer our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. We will provide you notice of any such assignment. These Terms shall inure to the benefit of and be binding upon each party’s permitted successors and assigns.
• No Partnership: Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and the Company. You are participating in the Platform as an independent party and are solely responsible for your own actions. Neither party has the authority to bind the other to any third party, and neither party will represent to any third party that it has such authority.
• Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.

If you have any questions or concerns about these Terms & Conditions, please contact us at contact@pickspot.net. By proceeding to use the Platform, you acknowledge that you have read, understood, and agree to all of the above.

‍

‍

Privacy Policy

Last Updated: June 16, 2025

PickSpot Network Limited (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains what information we collect about Users of the PickSpot Network platform (including our website, app, and related services) and how we use, share, and safeguard that information. It also outlines your rights in relation to your personal data and how you can exercise those rights. This Policy is in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Kenya’s Data Protection Act, 2019, among others. By using our Platform or Services, you consent to the practices described in this Policy

‍

1. Information We Collect

We collect several types of information from and about Users, including:

• Personal Identification Information: When you create an account or purchase a Medallion (or otherwise sign up to participate in the network), we may collect personal details such as your full name, date of birth, contact address, phone number, email address, and other identifiers. This includes any information you provide as part of KYC/AML verification (e.g. government ID numbers, copies of identification documents like a passport or national ID, photographs or selfies for identity verification, etc.). We also collect any similar personal information you submit through forms on our site or app (for example, if you join a waitlist or contact us for support). We do not knowingly collect personal data from children. Our services are not directed to anyone under 18, and individuals under 18 should not use the Platform or provide personal information. If we become aware that we have collected personal information from a child under the applicable age of consent without verification of parental consent, we will delete that information in accordance with applicable laws.
• Financial and Transactional Information: To facilitate transactions on the Platform, we may collect financial information. This can include your cryptocurrency wallet addresses (public addresses), blockchain transaction hashes, and, where applicable, traditional payment details (for example, an M-Pesa mobile money number, or bank account/card information) if you use fiat payment gateways. Note: We do not collect or store your private keys or seed phrases for crypto wallets – those remain under your control. However, we may associate your public blockchain address with your account for purposes of distributing rewards and monitoring compliance (for instance, to track PST token rewards earned or Medallion ownership).
• Transactional and Usage Data: This includes records of your interactions with our Platform. For example:
  
  • Locker Usage: If you use a PickSpot locker (for sending or receiving a parcel), we log transaction details such as the locker location, times of parcel drop-off and pickup, package identifiers, fees paid, and related events. (For instance, we might note that user X picked up parcel Y from locker Z at a certain time.)
  • Token Transactions: We log when PST token or Medallion transactions occur via our Platform – such as Medallion purchases, PST reward payouts, or staking actions done through our interface. We may track the amounts, timestamps, involved wallet addresses, and reference IDs for such transactions to maintain accurate records and for security auditing
  • Website/App Interaction: We collect information about how you interact with our website and app, such as pages or screens visited, buttons or features used, the time spent on certain pages, referral URLs, and other usage metrics. We use cookies and similar tracking technologies (see Section 9 on Cookies) to gather some of this data. This helps us analyze usage patterns and improve the user experience.
• Technical and Device Information: When you access our Platform, we automatically collect certain technical information about your device and connection. This includes the Internet Protocol (IP) address used by your device, your browser type, your device type/model (e.g., smartphone model or computer type), operating system version, unique device identifiers or advertising IDs, and possibly rough geolocation data (if you permit location access, for example, to show nearby lockers in the app). We also log connection times and durations, and may collect logs of crashes or error events your app experiences. This technical data helps us ensure compatibility and troubleshoot issues.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience, for authentication, and for analytics. Cookies are small text files placed on your device that allow us to remember your preferences (e.g., language, or keeping you logged in) and gather usage statistics. You can manage cookie preferences via your browser settings, and you may opt-out of certain analytics cookies—however, core cookies (for login sessions, etc.) might be necessary for the site to function. For more details, see our Cookie Notice (if provided) or contact us.
• Communication Records: If you contact us for support or with inquiries, we will keep records of that correspondence, which may include your email, the content of your messages, and our responses. We may also record call logs or support chat conversations for quality and training.

We may combine information you provide with information we collect automatically or from third-party sources (like verification services) to create a profile of your use of the Platform. All collection is done in accordance with applicable law and, where required, with your consent.

‍

2. How We Use Your Information

We use the collected information for the following purposes, consistent with the principle of data minimization and lawful processing under GDPR, Kenya's Data Protection Act, and similar laws:

• Service Delivery: To provide and maintain our Services. For example, we use personal and financial info to set up your account, enable you to purchase a Medallion or receive PST rewards, and allow you to use lockers. If you are a locker customer, we use your information to facilitate parcel deliveries (e.g., linking your phone number or email to a parcel pickup code, so you get notified and can retrieve your package).
• Identity Verification and Security: To fulfill KYC/AML legal requirements and ensure the integrity of our platform. Your identification documents and personal details are used to verify your identity, to screen against sanctions or watchlists, and to prevent fraud. We also use data like device information and IP addresses to detect and prevent suspicious or unauthorized account access. This helps protect both you and us from malicious activity.
• Transaction Processing: We use your financial and transaction data to execute and record the transactions you authorize on the Platform. For instance, if you stake a Medallion or PST tokens, our system logs that action under your account and on the blockchain; if you earn a PST reward, we use your linked wallet address to send the PST to you; if you make a payment in fiat (e.g., purchasing something via mobile money or card), we process that payment through our third-party payment service providers and maintain a record of it.
• Communications:
  
  • Transactional Communications: We may send you communications necessary for using the Platform, such as confirmation messages, receipts, technical or security notices, and support messages. For example, we might send an email or SMS with a parcel pickup code, an alert about a locker delivery ready for collection, a monthly statement of your earnings as a Medallion holder, or an alert of a new device login to your account. These are not marketing messages but rather part of our service to you.
  • Marketing Communications: If you have given consent (or if otherwise permitted by applicable law for existing customers), we may send you newsletters, offers, or news about project updates, new features, or promotions. You can opt out of marketing emails at any time by clicking the unsubscribe link in such emails or by contacting us. (Opting out of marketing communications will not affect transactional or service-related communications, which you will still receive as necessary.) We will not spam you, and we typically only send marketing communications to those who explicitly subscribe or have an ongoing relationship with the Platform.
• Platform Improvements and Analytics: We use usage and technical data (often aggregated or pseudonymized where possible) to analyze how our Platform is used. This helps us troubleshoot issues, understand user preferences, and improve our services and features. For example, we might analyze which features are most popular or what times lockers are busiest in order to optimize operations or inform where to deploy new lockers. We may utilize third-party analytics tools (like Google Analytics or similar) to assist in this analysis, subject to appropriate contractual and privacy safeguards.
• Personalization: To the extent permitted, we may use data to personalize your experience—such as showing relevant content in your preferred language, or recommending the nearest lockers, or tailoring the app to your usage patterns.
• Compliance and Legal Obligations: We may process your information as required to comply with applicable laws, regulations, lawful requests, and legal processes. This includes using data for audit, compliance, and regulatory reporting purposes (for instance, maintaining records required by financial regulations or responding to government requests as described in Section 3 below). It also includes using data to enforce our Terms & Conditions or to investigate/prevent fraud, security incidents, or other misuse of our services
• Corporate Transactions: If we undergo a business transition such as a merger, acquisition, or asset sale, we may use (and transfer) your information to evaluate or carry out that transaction, subject to appropriate confidentiality agreements. Your data might be one of the transferred assets, but any successor entity will be bound by terms that are at least as protective of your privacy as this Policy.
• Other Purposes with Consent: If we ever need to use your data for a purpose not covered above, we will explain it to you at the time and, if required by law, obtain your consent. You have the right to refuse or withdraw such consent.

We strive to limit our use of data to what is relevant and necessary for each purpose. Where required by law, we rely on appropriate legal bases for processing (for example, your consent, performance of a contract, our legitimate interests in running a safe and efficient platform, or compliance with legal obligations). If these legal bases differ for specific data uses in certain jurisdictions, we will accommodate those requirements.

‍

3. How We Share Your Information

We treat your personal information with care and confidentiality. However, in certain circumstances we share your data with third parties, as outlined below, and always under appropriate safeguards:

• Service Providers (“Processors”): We engage trusted third-party companies to perform services on our behalf, such as identity verification providers, payment processors, cloud hosting services, analytics providers, email/SMS delivery services, and customer supporttools. These service providers act under our instructions and are contractually obligated to handle your data securely and only for the purposes we specify. For example, we might use a third-party KYC service to verify your identity documents, or a cloud infrastructure provider to host our databases. We share the information necessary for them to perform their functions, and they are not permitted to use your data for their own unrelated purposes.
• Business Partners and Affiliates: In some cases, we may partner with other companies (e.g. logistics companies or e-commerce platforms) to deliver services, or we may share information with affiliates under common ownership (e.g., if we have a parent company or subsidiaries involved in operating the Platform). Any shared data is limited to what is necessary for the partnership or service integration. For instance, if an e-commerce partner allows its users to deliver to PickSpot lockers via our API, we might share certain transaction details to coordinate that delivery. All such sharing is done under agreements that protect your data.
• Legal and Regulatory Disclosures: We may disclose personal information if we determine that such disclosure is permitted or required by law. This could include responding to subpoenas, court orders, or other legal processes; disclosing information to regulators or law enforcement if we believe in good faith that the law requires it or that it is necessary to prevent or address fraud, suspected illegal activities, violations of our terms, or security threats. We also may share data to assert our legal rights or defend against legal claims. For example, if we receive a lawful request from Kenyan authorities to provide information on a particular account (perhaps in relation to an investigation), we will comply to the extent required. We strive to balance law enforcement requests with the privacy rights of our users, and will object to overbroad or inappropriate requests as we deem necessary.
• Blockchain Disclosures: : By the nature of our services, certain information is recorded on public blockchains (for example, transactions involving PST tokens or Medallions). Blockchain transactions are public by design. This means that your blockchain address and transaction details may be visible on a public ledger that anyone can see and analyze. While this ledger data typically does not include your name or direct personal identifiers, it can potentially be linked to you if, for instance, your wallet address is associated with personal details via KYC or if you publicly disclose your ownership. Please be aware that blockchain networks are decentralized and not controlled by us, and information recorded on-chain cannot be deleted. We do not “share” this information in the traditional sense, but by using the blockchain aspects of our Platform, you are inherently sharing certain data on a public ledger.
• Third-Party Integrations: : If you choose to use features of the Platform that involve third parties – for example, if you interact with an external courier service through our Deliver2Locker API, or link an external crypto wallet or exchange account – then data relevant to those interactions may be shared with the respective third party, under theirown terms and privacy policies. We will inform you when such integration is in use (for example, if handing off to a third-party service for payment or delivery), and any data shared will be only what is necessary to fulfill your request (such as providing your locker pickup code to a courier, or providing transaction instructions to a linked wallet provider).
• Business Transfer(Merger or Acquisition): If PickSpot Network Limited is involved in a merger, acquisition, reorganization, or sale of some or all of its assets, your user information may be transferred to the succeeding entity or purchaser as part of the business transfer. In such an event, we will ensure that the new owner continues to handle your personal data with protections at least as strict as those described in this Policy. We will also provide notice (e.g., via email or prominent notice on our site) if a change of ownership occurs, along with any choices you may have regarding your personal information.

• No Unauthorized Sale of Personal Data: We do not sell your personal data to third parties for their own marketing or profit. We may share data as described above, but always for specific business or legal purposes, not for third parties to independently exploit your data

‍

In all cases of sharing, we endeavor to anonymize or aggregate data where feasible (for example, sharing usage statistics that do not identify individuals). When personal data is shared, we seek to share the minimum necessary to achieve the purpose and to ensure that appropriate confidentiality and security measures are in place.

‍

4. International Data Transfers

The PickSpot Platform is global, and as such, your data may be transferred to and stored in countries other than your own. For example, data collected in Kenya might be stored on cloud servers in Europe or the United States; or if you are in the EU, some of your data might be transferred to Kenya. We comply with applicable laws regarding international data transfers. This means:

• When we transfer personal data out of the country of origin, we do so under recognized legal mechanisms. For instance, for users in the European Economic Area (EEA), if we transfer data to a country not deemed to have adequate data protection by the EU (such as Kenya or the US), we implement Standard Contractual Clauses (SCCs) or rely on another lawful basis to ensure an adequate level of protection for that data.
• For Kenyan users, we abide by Kenya’s Data Protection Act requirements for cross-border transfers, ensuring that the recipient country or entity has commensurate data protection standards or that we have agreements in place to safeguard your data.
• We take steps such as encryption, access control, and contractual obligations to ensure that your data remains protected according to the standards of this Privacy Policy even when it is transferred to another jurisdiction. However, different countries may have different laws and access rights for governments, so please be aware that law enforcement or regulatory agencies in other countries may, in rare cases, lawfully access your data if it is stored or processed there.

By using our Platform, you understand that your personal information may be transferred to and processed in other countries as described here. We will always handle it securely and lawfully, wherever it is processed.

‍

5. Data Security

We use technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. These measures include, but are not limited to: encryption of sensitive data in transit and at rest, access controls to limit who within our organization and our service providers can access personal information (based on necessity), regular security audits and assessments, and monitoring of our systems for potential vulnerabilities and attacks. For example, our website employs HTTPS for secure data transmission; passwords are stored using hashing and salting; and personal data is accessible only by staff who have a business need to know.

Despite our efforts, please note that no system is 100% secure. We cannot guarantee absolute security of your data. Cyber risks are ever-evolving, and while we strive to update our protections, there is always some residual risk of a breach. You also play a role in security: protect your account credentials and devices. If you suspect any unauthorized access to your account or personal data, notify us immediately.

‍

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. In practice:

• Account information and profile data are kept for as long as you have an active account. If you delete your account or it is terminated, we will delete or anonymize your personal data within a reasonable period, except for data we are required to keep for legal compliance or legitimate business purposes.

• Transaction records (like purchases, rewards, KYC details) may be retained to comply with financial regulations, tax laws, or anti-money laundering laws – often for a minimum of 5 years or as mandated by applicable law.

• Logs and analytics data are generally retained for a shorter period (commonly 1-2 years) unless needed for security analysis or legal proceedings.

• If you have merely subscribed to communications (like a newsletter) and not created an account, we will retain that contact information until you unsubscribe or the newsletter is discontinued.

• We periodically review the data we hold. When personal data is no longer needed, we will securely destroy or anonymize it. For example, if you provided documents for KYC that are no longer needed (perhaps you withdrew before completion), we will remove those from our active systems in line with our retention policy

• In some cases, if you withdraw consent or request deletion, we may delete specific data earlier (provided we have no overriding legal requirement to keep it).

‍

Please note that due to the nature of blockchain, any data recorded on a public blockchain (like transaction details) cannot be altered or deleted by us – such records may persist indefinitely due to the decentralized and immutable design of blockchain technology.

‍

7. Your Rights and Choices

Depending on your jurisdiction and subject to applicable law, you have certain rights regarding your personal data. We strive to honor the rights of all users to the extent feasible, and we specifically comply with rights granted under laws like the Kenya Data Protection Act and the EU GDPR. Your rights may include:

• Right to Access: You may request confirmation of whether we are processing your personal information and, if so, request access to that information (commonly through a “data subject access request”). We will provide a copy of your personal data undergoing processing, and certain information about how we use it, within a reasonable timeframe.
• Right to Rectification: If any of your personal data we have is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update much of your basic account information through your account settings.
• Right to Erasure: You may ask us to delete your personal data in certain circumstances (for example, if it is no longer necessary for the purposes collected, or if you withdraw consent and no other legal basis for processing exists, etc.). We will honor such requests to the extent required by applicable law. Note that this right is not absolute – sometimes we have legal obligations or legitimate interests to retain data (e.g., transaction records required for audits or evidence). In such cases, we will inform you of the retention if we must keep data that you requested to be deleted.
• Right to Restrict Processing: You can request that we limit processing of your data in certain situations – for example, while a dispute about data accuracy or our legitimate interests is being resolved. When processing is restricted, we will still store your data but not use it until the restriction is lifted (unless necessary for legal claims, public interest,etc.).
• Right to Object: If we process your data based on legitimate interests, you have the right to object to that processing in certain cases. You also have the right to object to processing of your data for direct marketing purposes at any time (we will always honor an opt-out for marketing). If you object to processing for legitimate interests, we will evaluate your objection and, unless we have a compelling overriding ground to continue processing or it’s needed for legal reasons, we will stop processing the data in question.
• Right to Data Portability: In jurisdictions like the EU, you have the right to receive certain personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another data controller, where technically feasible. This typically applies to data you provided to us and that we process by automated means based on your consent or a contract. If you need such data portability, we will assist with an export of your basic account data and transactional data.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. For example, you can withdraw consent to marketing emails by unsubscribing, or withdraw consent to a specific optional feature by disabling it. Note that withdrawing consent does not affect the lawfulness of processing that occurred before your withdrawal. If you withdraw consent for a necessary aspect of the service (e.g., identity verification), we may not be able to continue providing that service.
• Right to Lodge a Complaint: If you believe we have infringed your data protection rights or processed your information unlawfully, you have the right to lodge a complaint with a supervisory authority. For example, EU users can contact their national Data Protection Authority; Kenyan users can contact the Office of the Data Protection Commissioner in Kenya. We encourage you to contact us first to seek resolution directly, but you are entitled to complain to regulators as well.

‍

To exercise any of your rights, please contact us at privacy@pickspot.net or contact@pickspot.net with your request. We may need to verify your identity before acting on the request (to ensure that we do not disclose data to an unauthorized person). Verification might involve confirming details we already have on file for you or asking for additional identification information as appropriate.

We will respond to your request within a reasonable timeframe as required by law (generally within 30 days for most requests, with extensions if necessary and permitted). If we cannot fulfill your request (due to legal exceptions), we will provide an explanation subject to any legal restrictions.

We will not discriminate against you for exercising any of these rights.

‍

8. Additional Notes for Specific Jurisdictions

We adhere to region-specific privacy requirements as follows:

• Kenya: We comply with the Kenya Data Protection Act, 2019. This Policy is designed to meet its transparency requirements and principles of data handling. Kenyan users have rights under the Act (many of which overlap with those described in Section 7, such as rights to information, access, correction, and deletion). We process personal data of Kenyan residents in line with the Act’s requirements and have appointed a Data Protection Officer (see Contact Us below) as required.

• European Union (GDPR): : If you are in the EU (or EEA), you have the rights outlined in Section 7 pursuant to the GDPR. You also have the right to lodge complaints with your local Data Protection Authority. We have implemented measures like Standard Contractual Clauses for data transfer and ensure we have a legal basis (consent, contract, legitimate interests, legal obligation, etc.) for all processing of EU personal data.

• Other Regions: We strive to respect privacy laws globally. For example, if you are a resident of California, U.S., and the California Consumer Privacy Act (CCPA) applies, you have rights to know, delete, and opt-out of “sale” of personal information, as well as protection from discrimination. While as a business-oriented platform we may not meet the CCPA’s thresholds, we nonetheless will honor verified requests from California residents consistent with CCPA’s intent (note: we do not sell personal data as defined by CCPA). Similarly, we endeavor to comply with relevant aspects of privacy laws in other territories (such as the UK Data Protection Act, Canada’s PIPEDA, etc.) as applicable.

‍

If any provision of this Policy conflicts with a statutory obligation or right under the laws of your jurisdiction, that local law will take precedence to the extent of the conflict.

‍

9. Cookies and Tracking Technologies (Brief Notice)

We use cookies and similar tracking technologies on our website and app to ensure the Platform functions correctly, to analyze usage, and to enhance your experience. For example, some cookies are essential for login and security; analytics cookies help us understand user behavior; and if applicable, we might use cookies for remembering preferences or delivering relevant content.

By using our site, you consent to our use of cookies. You can manage or disable cookies through your browser settings, but note that disabling certain cookies may affect functionality (for instance, you might not be able to stay logged in without session cookies).

‍

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we update the Policy, we will revise the “Last Updated” date at the top. If any changes are material (significantly affecting how your data is processed or your rights), we will provide prominent notice such as by posting a notice on our website, and/or notifying you via email or through the app.

Continued use of our Platform after any changes take effect indicates your acceptance of the revised Privacy Policy. If you do not agree with any updated Policy, you should stop using the Platform and may request that we delete your personal data as per Section 7. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

‍

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact our Data Protection team:

• Email: contact@pickspot.net . Please include the subject line “Privacy Inquiry” for clarity.
• Address: PickSpot Network Limited, Valley View Office Park, Parklands, Nairobi, Kenya

‍

We will do our best to address any questions or issues you have in a timely and professional manner. We appreciate the opportunity to address your concerns directly before you contact any supervisory authorities.

‍

PickSpot Network Limited — Official Registration Details

PickSpot Network Limited is a Private Limited Company lawfully incorporated in Kenya. Below are our official registration details for transparency and verification:

• Certificate of Incorporation
  
  • Registration Number: PVT-Q7U9ZY7M
  • Date of Incorporation: 11 June 2024
  • Issuing Authority: Registrar of Companies (Kenya)
• Registered Address
  
  • Building: Yare Towers
  • Street/Road: Yusuf Hajj Avenue
  • City/Town: Nairobi
  • District: Starehe
  • County: Nairobi
  • Postal Code: 00100
  • P.O. Box: 38904

Disclaimer: The information provided here is for informational and verification purposes only. It does not constitute an endorsement, investment advice, or any form of guarantee by the Company. For any inquiries regarding the official status of PickSpot Network Limited, you may refer to the Kenya Registrar of Companies or the Kenya Revenue Authority using the reference details above. We encourage users and interested parties to conduct their own due diligence as needed.

‍

Thank you for reviewing our Imprint, Terms & Conditions, and Privacy Policy. By using PickSpot, you are helping to modernize and decentralize last-mile logistics, and we are committed to ensuring your trust and security as the network grows. If you have further questions or feedback, please reach out to us at contact@pickspot.net.

‍

‍