PickSpot Network Limited

Imprint, Terms & Conditions,
and Privacy Policy

Imprint

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Company Name: PickSpot Network Limited (the “Company”)
Registered Office: Building: Yare Towers Street/Road: Yusuf Hajj Avenue City/Town: Nairobi District: Starehe, County: Nairobi Station: North of Nairobi Postal Code: 00100 P.O. Box: 38904‍

Contact: Email – contact@pickspot.net;

Responsible Entity: PickSpot Network Limited is the responsible legal entity for the PickSpot Network platform and website. The Company’s directors or authorized representatives can be reached at the above contact for any legal or compliance matters.

Legal Disclaimer: All information provided by PickSpot Network Limited (on this website and related materials) is for general informational purposes only. While we strive for accuracy and timeliness, we do not guarantee that content is complete, up-to-date, or free of errors. Nothing on our platform constitutes financial or investment advice. PickSpot Network Limited is not liable for the content of external links—the operators of linked external sites are solely responsible for their content. Users are advised to exercise caution and do their own research, when relying on any information provided. Any reliance on information provided is at the user’s own risk.

Intellectual Property: Unless otherwise stated, all logos, brand names, images, and content on the PickSpot website and platform are the intellectual property of PickSpot Network Limited. Unauthorized use, reproduction, or distribution of this material is prohibited.

Jurisdiction: This imprint is provided in compliance with applicable laws and industry best practices. The Company operates under the laws of Kenya. Any official correspondence (e.g., legal notices) should be sent to the registered office address above.

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Terms & Conditions

Last Updated: January 14, 2026

These Terms and Conditions ("Terms") govern your access to and use of the services provided by PickSpot Network Limited, including our digital addressing platform, network of pickup points and agents, and any related features or services (collectively, the "Platform"). By accessing or using the Platform—including creating a PickSpot digital address, using PickSpot pickup points, or otherwise participating in the PickSpot Network—you ("User") agree to be bound by these Terms. If you do not agree, you must not use the Platform or participate in the network.

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1. Definitions

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For clarity in these Terms, the following definitions apply:

PickSpot Network / Platform: The digital addressing infrastructure operated by the Company, consisting of digital addresses(handles), a network of pickup points managed by PickSpot Agents, automated lockers, and related software applications(web and mobile) for parcel delivery and pickup services. This includes all associated online services and features provided by PickSpot.

Digital Address (PickSpot Handle): A unique, human-readable digital address in the format username@pickspot.world that serves as a delivery identifier for Users, linked to a designated pickup point or locker in the PickSpot Network.

PickSpot Agent: An independent operator (such as a shop, kiosk, or other local business) that has been authorized by PickSpot to serve as a pickup point within the network, receiving and distributing parcels on behalf of Users.

Services: The services provided by PickSpot Network Limited, including the provision of digital addresses, access to the network of pickup points and lockers, the PickSend merchant portal, loyalty and reward programs(such as Spot Points), and any related support or ancillary services.

User: Any person or entity using the Platform or Services. This includes, without limitation, customers receiving or sending parcels via PickSpot, merchants using PickSend to dispatch deliveries, PickSpot Agents operating pickup points, delivery or courier partners accessing the network, and visitors to our website or app. All such Users act as independent parties; nothing in these Terms creates any joint venture, partnership, agency, or employment relationship between Users and the Company.

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2. Platform Services

PickSpot Network Limited provides digital addressing infrastructure for social commerce and last-mile delivery in emerging markets. Our Platform enables reliable parcel delivery to people regardless of whether they have a traditional street address. Key aspects of our Services include:

Digital Addresses (PickSpot Handles): Unique, human-readable digital addresses (for example, amina@pickspot.world) that serve as delivery identifiers for Users. A PickSpot Handle links to the User's designated pickup point or locker in our network, allowing Users to receive parcels from any sender—whether from e-commerce platforms, social commerce sellers, or friends and family—without revealing a physical address. These digital addresses are portable, meaning they stay with the User even if they change their preferred pickup location. The address provides a persistent digital delivery identity that enhances privacy and convenience.

PickSpot App: The mobile application where Users create and manage their digital address, select their preferred pickup point, track incoming deliveries, receive pickup codes, and participate in the Spot Points loyalty program. The app serves as the User's gateway to the PickSpot Network.

PickSend (Merchant Portal): An online self-service portal for merchants and senders to create delivery orders directly to PickSpot addresses. PickSend enables businesses — including social commerce sellers and informal merchants — to dispatch parcels to customers by generating parcel labels and secure pickup codes without needing complex integrations. Merchants can manage shipments, track deliveries, and route parcels into the PickSpot Network using this portal.

Automated Lockers: In select locations, PickSpot deploys automated parcel lockers as an alternative to Agent-operated pickup points. These lockers provide 24/7 access for parcel collection and operate with the same digital address and pickup code system.

Spot Points (Digital Reward Credits): Spot Points are non-transferable digital points earned through verified user activity on the Platform—such as successful referrals of new users, creating and using a PickSpot digital address, participating in feedback activities, and completing parcel pickups. These points form the foundation of PickSpot's user loyalty program. Spot Points are not a currency or financial instrument and hold no intrinsic monetary value. However, the Company may periodically offer promotions or rewards based on the Spot Points you accumulate. Spot Points cannot be traded or exchanged outside the Platform and are intended solely to encourage and recognize user engagement.

PickSpot Agent Network: A distributed network of authorized pickup points operated by local businesses (PickSpot Agents) throughout cities. These Agents receive parcels on behalf of Users and facilitate secure handoffs using one-time pickup codes. The Agent network forms the physical infrastructure layer that makes digital addresses work in the real world.

All services are provided subject to these Terms. Users must follow any additional guidelines or instructions provided in-app or on-site when using specific services. The Company may introduce new services or modify existing services as the Platform evolves.

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3. User Eligibility and Account

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Eligibility: To use the Platform or participate in the PickSpot Network (including creating a PickSpot Handle or using a PickSpot pickup point), you must be at least 13 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts. By using the Platform, you represent that you meet these eligibility requirements. The Company reserves the right to refuse access to any person or entity at its discretion.

Account Registration: Certain features of the Platform (such as managing deliveries, accessing the PickSend merchant portal, or participating in loyalty reward programs) require creating a user account with PickSpot. You agree to provide accurate and complete information when registering, and to keep your account information updated. This may include undergoing Know-Your-Customer (“KYC”) identity verification procedures (see Section 9) if requested. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect any unauthorized access to or use of your account, you must notify us immediately.

Digital Address Security: When you create a PickSpot digital address, the Platform providesyou with secure credentials associated with your account. You are solely responsible forsafeguarding your account credentials (e.g., passwords, PINs). The Company will never askyou for these secret credentials; if anyone claiming to be from PickSpot requests them, it isfraudulent.

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4. User Obligations and Code of Conduct

By using PickSpot’s Platform or Services, you agree to the following obligations and rules of conduct:

Lawful Use: You agree to use the Platform and Services only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to: using the Platform to send or store illegal, hazardous, or contraband items; engaging in fraud, money laundering, or other criminal activity; infringing on others' intellectual property or privacy rights; attempting to hack, disrupt, or gain unauthorized access to any part of the Platform; and any other activity that violates these Terms or applicable law.

Abiding by Policies: You will comply with all rules, guidelines, and instructions provided by PickSpot in relation to the Services. This includes following all pickup point usage instructions, adhering to posted operating hours or procedures, and complying with any community guidelines. You also agree to follow any additional program-specific terms that may apply to certain services or promotions (for example, if separate terms are provided for a particular promotional campaign). These Terms, together with any such additional terms, collectively govern your use of the Platform. In the event of a direct conflict between these general Terms and specific program terms, the specific terms will govern for that program or feature.

Payment of Fees: You agree to pay any applicable fees or charges for using the Platform or Services, as indicated at the time of each transaction or as otherwise communicated by the Company. If you make payments through a third-party payment provider, you are responsible for any transaction fees that the provider may charge. All payments to the Company are non-refundable, except where required by law or expressly stated otherwise by the Company.

Taxes: You are responsible for determining and fulfilling your own tax obligations arising from your activities on the Platform. PickSpot Network Limited does not calculate, withhold, or pay taxes on your behalf unless we are legally required to do so.

Prohibited Behavior: You shall not engage in any behavior that harms the Platform, other Users, or the Company's operations. This includes but is not limited to: damaging or tampering with any PickSpot equipment; attempting to circumvent security measures; misrepresenting your identity; spamming, phishing, or attempting to defraud other users; introducing viruses or malware; or using automated means to extract data without authorization.

Merchants: If you use the Platform as a merchant (via PickSend or otherwise), you are responsible for the content and legality of the shipments you send. You must ensure that each parcel is properly packaged, labeled, and contains no prohibited materials. Any misuse of the Platform by a merchant may result in suspension or termination of access.

PickSpot Agents: If you operate as a PickSpot Agent, you must adhere to the Agent Agreement and all operational guidelines provided by PickSpot. You are responsible for maintaining the security of parcels in your custody, operating during agreed hours, and following proper parcel handoff procedures. Failure to comply may result in removal from the Agent network.

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5. Loyalty and Rewards Program

PickSpot may offer a loyalty and rewards program to encourage and reward user engagement on the Platform. The current loyalty program centers around Spot Points and related promotions. The following terms apply to participation in these programs:

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Promotional Rewards: Based on Spot Points earned and other criteria, the Company may periodically provide promotional rewards. These can include bonus points, discount codes, free services, merchandise, or early access to new features. Rewards are not guaranteed—participation does not entitle you to any specific reward. All rewards are given on a goodwill basis.

Program Changes: The loyalty program is offered at the Company's discretion and may be modified or terminated at any time. The Company reserves the right to change how Spot Points work, adjust point balances if awarded in error, or discontinue the program entirely.

Program Integrity: Any attempt to manipulate or abuse the Spot Points system—such as creating fake transactions, using multiple accounts to earn points artificially, or other deceptive behavior—constitutes a violation of these Terms. The Company reserves the right to void points, deny rewards, or suspend/terminate accounts for fraudulent activity.

‍Spot Points – Earning and Nature: Spot Points are digital reward points that Users can earn by actively participating in the PickSpot Network. Points are earned through actions such as creating a PickSpot digital address, referring new users, providing feedback, picking up parcels on time, or other activities designated by the Company. Spot Points are not cash or a financial asset, have no cash value, are not transferable to other users, and cannot be exchanged outside of the Platform.

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6. User Acknowledgements and Assumption of Risk

While using the PickSpot Platform, you should be aware of and accept the following risks and responsibilities:

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Account Security and Loss of Access: Because PickSpot uses a non-custodial model for certain features, losing access to your account credentials can have permanent consequences. If you lose your password and other recovery information for your account, or if your device with the PickSpot app is lost or stolen without any backup of your credentials, you could lose access to your account and any Spot Points or benefits stored in it. Additionally, if an unauthorized person gains access to your account (for example, by obtaining your login information or hacking your device), they may be able to misuse your digital address or redeem your Spot Points, and transactions or changes they make might be irreversible. You assume full responsibility for keeping your account credentials, and devices secure. We strongly recommend using strong passwords, enabling any offered security features (like two-factor authentication), and safely backing up any recovery information provided to you.
Service Availability and Technical Risks: You acknowledge that the Platform may experience downtime, delays, or errors due to a variety of factors, some of which are beyond the Company’s control. This includes, for example, unanticipated technical problems, hardware failures, software bugs, power outages, interruptions in internet connectivity or telecommunications, or issues with third-party service providers (such as cloud hosting, payment gateways, or SMS/email delivery services). While PickSpot will take reasonable measures to ensure reliable service and will attempt to inform Users of any significant outages or maintenance periods, we cannot guarantee that the Platform will be available 100% of the time or that it will function error-free. By using the Platform, you understand and accept that occasional disruptions or delays may occur. The Company will not be liable for any losses or inconveniences resulting from such technical issues beyond the remedies provided in these Terms.
No Guarantee of Business Success or Continuity: The PickSpot Platform is a growing service, and its future availability and success depend on a variety of factors including user adoption, operational performance, and external conditions. You acknowledge that the Platform could undergo significant changes over time, and in a worst-case scenario,the service or some of its features could be scaled back or discontinued. The Company makes no guarantee that the Platform will continue indefinitely or that it will meet all users’ expectations. For example, if usage is lower than expected, if regulations impede operations, or if business circumstances change, the Company may decide to discontinue certain features or cease operations. By using PickSpot, you accept the risk that the time or effort you invest (including any Spot Points accumulated) is at your own discretion and that the Company is not responsible for any loss of anticipated benefits or opportunities due to changes in the Platform’s scope or existence. If the Platform is ever terminated, we will endeavor to provide advance notice to users and address any outstanding obligations, but any unredeemed loyalty points or pending rewards may be forfeited without compensation.

(The above list is not exhaustive; please understand there may be other risks associated that you should research and understand before participating.)

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7. Disclaimers

No Warranties: The Platform and all services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, the Company expressly disclaims all warranties and representations, express, implied, or statutory, and any warranties that might arise from dealing or usage of trade. We do not warrant that the Platform will be uninterrupted, secure, or free of errors, nor do we guarantee that any defects or issues will be corrected. We make no promises that any content or information provided through the Platform is accurate, complete, or current. You acknowledge that use of the Platform is at your own risk. No advice or information (whether oral or written) obtained from the Company or through the Platform shall create any warranty not expressly stated in these Terms.

No Investment Advice: Any information provided by PickSpot (for example, in articles, guides, blog posts, or support communications) is intended for general informational purposes only and does not constitute professional advice. This includes, without limitation, financial, investment, legal, or tax advice. You should not make decisions based solely on information you obtain from our Platform without independently verifying the information and, if necessary, consulting with a qualified professional advisor. The Company is not responsible for actions you take based on information on the Platform, and you agree that you use such information at your own risk

Third-Party Content and Services: The Platform may integrate with or link to third-party services not owned or controlled by the Company (including delivery partners, payment processors, and mapping services). We do not endorse or assume responsibility for third-party services. If you access third-party services, you do so at your own risk and subject to their terms and policies.

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PickSpot Agent Independence: PickSpot Agents are independent operators, not employees or contractors of PickSpot Network Limited. While we provide guidelines and technology to Agents, we do not control their day-to-day operations. The Company is not liable for the acts or omissions of individual Agents, though we maintain quality standards and may remove Agents who fail to meet them.

Jurisdiction-Specific Limitations: Some jurisdictions do not allow the exclusion of certain warranties or conditions or do not allow limitations on how long an implied warranty lasts. To the extent that these laws apply to your use of the Platform, some of the disclaimers above may not apply to you in full. However, in such cases, the disclaimers and limitations will apply to the maximum extent permitted by the laws of your jurisdiction

8. Limitation of Liability

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To the fullest extent permitted by law, PickSpot Network Limited and its affiliates, officers, directors, employees, and agents shall not be liable for any: indirect, incidental, special, consequential, exemplary, or punitive damages; or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of (or inability to use) the Platform or Services.

In particular, without limiting the generality of the above, the Company and related parties are not liable for:

Any reliance that you place on the accuracy or usefulness of information or content on the Platform (for example, using a PickSpot digital address or accumulating Spot Points does not guarantee any particular outcome or benefit).

Any damage, loss, or injury resulting from your misuse of the Platform, or from any error, omission, interruption, defect, delay in operation or transmission, computer virus, connectivity failure, or system outage related to the Platform, whether or not stemming from factors outside our control (including, without limitation, any Force Majeure events described in Section 10).

Actions, content, or information of any third parties (including other Users, couriers or merchants using the Platform, third-party service providers, or external websites linked to/from our Platform).

Any unauthorized access to or use of the Platform or to your account, or any alteration, theft, destruction or loss of your data, including personal information or Spot Points, that occurs without our fault.

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The aggregate liability of PickSpot Network Limited for any claims arising out of or relating to these Terms or the Platform is limited to the greater of:

(a) the total amount you have paid to us (if any) for use of the Services in the six (6) months immediately preceding the event giving rise to the claim; or

(b) USD $100 (or equivalent in local currency). This limitation applies to the maximum extent permitted by applicable law and applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, etc.).

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Nothing in these Terms is intended to exclude or limit any guarantee, warranty, right, or remedy that cannot be lawfully excluded or limited under applicable consumer protection laws. If you are entitled to the benefit of statutory rights or remedies that conflict with the provisions of these Terms, then to the extent of such conflict, your statutory rights and remedies will not be affected, and the specific inconsistent term herein shall be deemed modified to conform to applicable law. All other terms will remain in full force and effect. You agree that if you are dissatisfied with any aspect of the Platform or these Terms, your sole and exclusive remedy (apart from any remedies that cannot be excluded by law) is to discontinue use of the Platform.

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9. Know-Your-Customer (KYC) and Compliance

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Given the nature of our Services and to maintain the integrity and security of the PickSpot Network, we may require Users to undergo identity verification and other compliance checks in certain circumstances:

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KYC Procedure: You may be asked to complete a KYC verification process when registering an account or before accessing specific services on the Platform. This process can involve providing personal identification details and documentation. For example, the Company might request your full name, date of birth, government-issued identification document (such as a national ID or passport), proof of address (like a utility bill or bank statement), a photograph or “selfie” for identity verification, and any other information deemed necessary to verify your identity and comply with legal requirements (e.g., anti-money laundering and counter-terrorism financing regulations). By using the Platform, you agree to provide accurate and truthful information for KYC purposes and acknowledge that access to certain services may be withheld or restricted until your identity is verified to our satisfaction. If you do not complete KYC when required, or if your provided information is found to be inaccurate or raises legal concerns, the Company may suspend or terminate your access to some or all Services. Any personal data obtained through the KYC process will be handled in accordance with our Privacy Policy (see the Privacy Policy below), including potentially screening your information against governmental sanctions lists or watchlists as required by law.

Ongoing Compliance: Even after you have passed an initial KYC check, the Company may require periodic updates to your information or additional verification steps, especially if your usage of the Platform changes or if required by law or changes in your profile. We may also monitor transactions and activities on the Platform for signs of suspicious behavior. If any unusual activity is detected, we may request clarification or additional documentation from you, and we reserve the right to freeze account activity if necessary until the matter is resolved. We also comply with any legal obligations to report certain transactions or activities to relevant authorities, and by agreeing to these Terms, you acknowledge that we will fulfill such obligations as needed. Our compliance measures are intended to protect both the Platform’s integrity and our user community from misuse

Sanctions and Restricted Parties: You represent and warrant that you are not subject to any sanctions or on any list of prohibited or restricted parties (such as maintained by the United Nations, United States, European Union, or Kenyan authorities). If it becomes known that you are such a party or are using the Platform on behalf of a sanctioned entity, we may be required to terminate all relations with you immediately. Additionally, we do not permit usage of the Platform in certain restricted regions. It is your responsibility not to use the Platform if any applicable laws prohibit it in your location. We reserve the right to refuse or terminate service to any user if required by law or if the user’s presence could expose the Company to legal liability or sanctions risk.

(Note: We take compliance seriously to protect our Users and the network. We appreciate your cooperation in these procedures, which ultimately benefit the legitimacy and longevity of the PickSpot Network.)

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10. Suspension, Termination and Force Majeure

Suspension or Termination by Company: PickSpot may suspend, limit, or terminate your access to the Platform (in whole or in part) immediately and without prior notice if, in our reasonable opinion, you have violated these Terms, engaged in unlawful activity, or otherwise acted in a way that could harm the Platform, other users, or the Company. For example, without limitation, we may take such action if we suspect that you have provided false identity information, or violated any applicable laws or regulations. In cases of minor violations or where feasible, we may attempt to notify you and work with you to resolve the issue before taking severe action; however, we are not obligated to provide notice or an opportunity to cure in every case. If your account or access is suspended or terminated, you remain responsible for any obligations incurred before the suspension/termination, and any provisions of these Terms intended to survive termination will continue to apply.

User Termination: You are free to stop using the Platform at any time. If you wish to delete your PickSpot account, you may do so through the account settings or by contacting us with a request for account deletion. We will process such requests in accordance with our Privacy Policy and applicable law. Note that certain data may be retained even after account deletion if required for legal or compliance purposes (see Privacy Policy, Section 6 on Data Retention). If you cease using the Platform and close your account, these Terms will no longer govern your use (except for sections that are meant to survive, such as provisions on liability, arbitration, and any other continuing rights or obligations).

Force Majeure: PickSpot Network Limited shall not be liable for any delays or failure to perform any obligation under these Terms if the delay or failure results from a Force Majeure event. Force Majeure means any event beyond our reasonable control, including but not limited to: natural disasters (e.g., earthquakes, floods, hurricanes); acts of God; fire or other catastrophic events; war, acts of terrorism, or civil unrest; epidemics, pandemics, or quarantine restrictions; actions or decrees of governmental bodies (such as government orders restricting operations, regulatory changes, or import/export restrictions); national or regional strikes or labor disputes; power grid failures or widespread telecommunications/internet outages; and failures or disruptions of third-party services or networks that are critical to our operations. During a Force Majeure event, the obligations of the Company under these Terms that are affected by the event will be suspended for the duration of that event, and the Company will not be considered in breach of these Terms to the extent such obligations cannot be performed. For example, if a major internet outage or governmental order prevents us from operating normally, some Platform features may be temporarily unavailable or delayed. We will make reasonable efforts to mitigate the impact of the Force Majeure event and to resume full performance as soon as it is practical. If a Force Majeure event continues for an extended period, we will communicate with users about the status of the Services and what steps might be taken (including the possibility of modifications to the Services or, in extreme cases, partial or full termination of certain features). Users agree that the Company will not be liable for any consequences arising from Force Majeure delays or failures, as permitted by law.

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11. Modification of Terms

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The Company reserves the right to modify or update these Terms & Conditions at any time. If we make material changes to the Terms, we will provide reasonable notice to Users. This may include posting the updated Terms with a new “Last Updated” date on our website and/or notifying you through other communication channels (such as email or an in-app notification). It is your responsibility to review any updated Terms. By continuing to use the Platform after the effective date of updated Terms, you agree to the revised Terms. If you do not agree with any amendment to the Terms, you must stop using the Platform before the updated Terms take effect. In the event of a material change that you do not accept, you may request to terminate your account (if applicable). We will not impose retroactive changes that substantially negatively affect your rights without your consent; changes typically will apply only going forward from the effective date. However, certain modifications may be required to comply with new laws or address urgent business or security needs and could become effective immediately. We encourage you to periodically review the Terms for the latest information on our practices.

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12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles. However, nothing in this section shall deprive you of any consumer protection rights or other mandatory provisions that apply under the law of your country of residence that cannot be waived by contract.

Dispute Resolution (Arbitration): In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform that cannot be resolved amicably through negotiation within 30 days of the issue being raised with the other party, the dispute shall be referred to and finally resolved by binding arbitration. The arbitration will be conducted in Kenya, in English, under the rules of a reputable arbitration body in Kenya. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Class Action Waiver: To the maximum extent permitted by law, you and the Company agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

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13. Miscellaneous

Entire Agreement: These Terms, along with the Privacy Policy and any additional guidelines or terms that apply to specific services or features of the Platform (each of which is incorporated by reference herein), constitute the entire agreement between you and PickSpot Network Limited regarding your use of the Platform. They supersede all prior or contemporaneous communications, agreements, or understandings (whether oral or written) concerning the subject matter.

Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

No Waiver: No failure or delay by the Company in exercising any right, power, or privilege under these Terms will operate as a waiver of that right or provision, nor will any single or partial exercise preclude any further exercise of the same or any other right, power, or privilege. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company. The waiver of any breach or default does not constitute a waiver of any other or subsequent breach ordefault.

Assignment: You may not assign or transfer your rights or obligations under these Terms without the prior written consent of PickSpot Network Limited. The Company may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

No Partnership: Nothing in these Terms shall be construed as creating any joint venture, partnership, employment, or agency relationship between you and the Company. You and the Company are independent parties. You have no authority to make or accept any offers or representations on behalf of the Company, and you shall not represent to any third party that you have any such authority

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If you have any questions or concerns about these Terms & Conditions, please contact us at contact@pickspot.net. By proceeding to use the Platform, you acknowledge that you have read, understood, and agree to all of the above.

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Privacy Policy

Last Updated: January 14, 2026

PickSpot Network Limited (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains what information we collect about Users of the PickSpot Network platform (including our website, app, and related services) and how we use, share, and safeguard that information. It also outlines your rights in relation to your personal data and how you can exercise those rights. This Policy is in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Kenya’s Data Protection Act, 2019, among others. By using our Platform or Services, you consent to the practices described in this Policy

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1. Information We Collect

We collect several types of information from and about Users, including:

Personal Identification Information: When you create a PickSpot account (or otherwise register to use our services), we may collect personal details such as your full name, date of birth, physical address, phone number, email address, and other identifying information. This category also includes information you may provide as part of any identity verification (KYC) process, such as government-issued identification numbers, images of identification documents (e.g., passport or national ID), and photographs or selfies for verification purposes. We collect this information directly from you when you provide it through our website or app (for example, via registration forms, profile setup, or KYC submission forms). Our Platform and services are not directed to individuals under 13 years old. We do not knowingly collect personal data from children.

Financial and Transactional Information: To facilitate transactions through the Platform, we may collect certain financial information. Depending on how you use our services, this might include your mobile payment details or banking information (for instance, your M-Pesa mobile money number, credit or debit card information, or bank account number) when you make or receive payments related to our services. We do not collect or store sensitive payment details like full credit card numbers on our own servers — such information may be handled by certified third-party payment processors.

Delivery and Usage Data: We log details of your interactions with the Platform to ensure functionality and security. This includes pickup point activity (dates, times, locations of parcel collection), loyalty and referral activity, and how you navigate and use our website and app (pages viewed, features used, time spent).
Technical and Device Information: When you access the Platform, certain technical information is automatically collected, including your device's IP address, device type, operating system, browser type, device identifiers, and general geographic location based on IP. We also log dates and times of access and may collect telemetry data like application crash reports.

Cookies and Tracking Technologies: Our website and mobile application utilize cookies and similar tracking technologies. Cookies are small files placed on your device that allow us to recognize you and maintain your preferences. You can control cookies through your browser settings.

Communication with us: If you correspond with us (such as by email, through support chat, or by phone), we will collect and maintain records of that communication. This can include your contact information (like email address or phone number), the date and time of the communication, and the content of your inquiry or feedback along with our responses. We use this information to follow up on your questions, provide customer support, and improve our services and training.

Platform Improvements and Analytics: We use the usage and technical data (often aggregated or pseudonymized so it does not directly identify you) to understand how our Platform is performing and how users engage with it. This helps us troubleshoot problems (for instance, analyzing crash logs to fix bugs) and make informed decisions about improvements. For example, we might analyze data to see if certain locker locations are being underutilized, if a new feature in the app is increasing user engagement, or how users navigate through the sign-up process. These insights can guide optimizations such as improving the user interface, adding more lockers in high-demand areas, or streamlining certain workflows. We may utilize third-party analytics services (like Google Analytics or similar tools) to assist with these analyses, under agreements that protect your data (these service providers cannot use your data for their own purposes outside what we instruct).
Personalization: To personalize your experience on the Platform based on your usage history, location, and preferences—such as recommending nearby pickup points or pre-filling forms with saved information.

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Compliance and Legal Obligations: We may process and retain your information to comply with legal obligations and enforce our rights. This includes using data for activities such as: auditing and record-keeping as required by law, responding to lawful requests by public authorities, preventing or investigating fraud and other prohibited activities, monitoring and mitigating security incidents, and enforcing these Terms & Conditions.

2. How We Use Your Information

We use the personal and usage information we collect for various purposes consistent with applicable laws and principles of transparency and data minimization. The main purposes include:

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Service Delivery and Operations: To provide, maintain, and support the core services of the Platform. For example, we use your registration information to set up and manage your user account and PickSpot digital address. We use delivery and contact information to facilitate parcel deliveries and pickups (e.g., generating a pickup code and sending it via SMS/email to notify you of a delivery). We also use information about your Spot Points and activities to operate the loyalty rewards program.

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Identity Verification and Security: To verify your identity and ensure the security of the Platform. For users required to complete KYC, we use your personal identification information to confirm you are who you claim to be (e.g., by verifying your documents and comparing your photo to your ID). We also may screen your provided details against government watchlists or sanctions lists to comply with anti-money laundering and other regulations. Technical information like device IDs and IP addresses are used to help recognize authorized devices and detect unusual account activity. For instance, we might use IP address analysis to flag a login attempt from a new location, or device identifiers to determine if multiple accounts are being created on the same device in violation of our policies. All these measures help protect you and us from fraud, abuse, and security threats.

Transaction Processing:To process transactions, maintain transaction records, communicate with payment processors, update Spot Points balances, and send transactional communications such as payment receipts or delivery confirmations.

Communications: To send important transactional communications (welcome emails, delivery notifications, pickup codes, security alerts, and service notices). With your consent, we may also send marketing communications about new features, offers, or updates. You can opt out of marketing communications at any time.

Corporate Transactions: If PickSpot Network Limited undergoes a business transition such as a merger, acquisition by another company, or sale of some or all of its assets, user information (including personal data) is typically one of the assets transferred or evaluated as part of the transaction.

Compliance and Legal Obligations: To comply with legal obligations, respond to lawful requests by authorities, prevent fraud, monitor security incidents, and enforce our Terms & Conditions

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3. How We Share Your Information

We treat your personal information with care and confidentiality. However, to operate our business and provide our services, we sometimes need to share information with third parties. We do so under strict conditions and for the purposes outlined below:

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Service Providers: We employ trusted third-party companies to perform tasks on our behalf, including payment processing, identity verification, cloud hosting, email/SMS delivery, analytics, and customer support. We share only the information necessary for these providers to perform their functions, and they are contractually bound to protect your data.

PickSpot Agents: To facilitate parcel pickups, we share limited information with PickSpot Agents, including pickup codes and parcel identifiers necessary to verify and complete handoffs. Agents do not receive your full personal details.

Business Partners and Integrations: If we partner with other businesses or integrate with third-party services (such as e-commerce platforms or logistics companies), we share information necessary to fulfill the service. We ensure partners are under obligations to protect your data.

Legal Compliance and Protections: We may disclose your personal information when we believe in good faith that such disclosure is necessary to comply with a legal obligation or request. This includes responding to court orders, warrants or subpoenas, cooperating with regulatory authorities, or other lawful requests by public authorities (including to meet national security or law enforcement requirements). We will also share information as needed to enforce our Terms & Conditions or other agreements, or to establish or exercise our legal rights or defend against legal claims. Additionally, if we believe it is necessary, we may share information in connection with investigating or preventing fraud, security issues, or other harmful or illegal activity. Our policy is to carefully review each request and only comply if it’s legally valid and necessary; where allowed, we may object to or narrow requests that we believe are overly broad.

Third-Party Features or Services on the Platform: If you choose to use a feature of our Platform that is powered by or interfaces with a third-party service, some of your information might be shared with or collected by that third party. These third parties will process your information according to their own privacy policies, which we encourage you to review.

Business Transfer: If PickSpot undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. We will ensure any successor entity is bound to privacy standards equivalent to this Policy.

With your Consent: Apart from the scenarios above, if we ever need to share your personal information for a purpose outside of this Policy, we will obtain your consent. You have the right to opt-in or opt-out of such sharing as required by law.

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Importantly, we do not sell your personal data to third parties for their own marketing or other independent uses. We may share information as described in this section, but always for purposes related to providing and improving our services, or as required by law.

Whenever we share data with third parties, we strive to anonymize or aggregate it when full details are not needed. When personal data is shared, we implement appropriate contractual and technical safeguards to ensure it is handled securely and lawfully by all parties.

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4. International Data Transfers

PickSpot is headquartered in Kenya, but our user base and operations are global. Consequently, the personal data we collect may be transferred to or stored in multiple countries, including countries that may have different data protection standards than your home country

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If you are located outside of Kenya, you understand that we may transfer your personal data to Kenya and/or other countries for processing. Servers or service providers we use might be located in the African region, Europe, North America, or other jurisdictions. We will take steps to ensure that your data is afforded a similar level of protection as in your home country, by using appropriate safeguards.
For transfers from the European Economic Area (EEA) or other regions with data transfer restrictions, we will rely on legally-provided mechanisms to transfer data across borders. This may include using the European Commission’s Standard Contractual Clauses (SCCs) or ensuring the recipient is certified under frameworks like the EU-U.S. Data Privacy Framework (if applicable).
For transfers out of Kenya, we comply with the Kenya Data Protection Act’s requirements on cross-border data sharing, ensuring that the recipient country or entity has commensurate data protection standards or that we have put in place agreements or measures to ensure the security of the data.
Regardless of where your data is processed, we will apply the protections described in this Privacy Policy. We also will comply with any applicable local legal requirements providing additional data protections to you. However, you should be aware that, in certain cases, data in other jurisdictions may be accessible to law enforcement, courts, and regulatory authorities in those jurisdictions, according to their laws (for example, data stored in the United States might be lawfully accessed by U.S. authorities for national security or law enforcement reasons).
By using our services, you consent to your information being transferred to and stored or processed in other countries as described here, with the understanding that we will take appropriate measures to protect it.

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5. Data Security

We are committed to safeguarding your personal data and have implemented a combination of administrative, technical, and physical security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption protocols to protect sensitive data. For instance, our website is served over HTTPS, which encrypts data in transit between your device and our servers. Certain sensitive information (like passwords) is stored using strong hashing algorithms with salt, so that they are not stored in plain text and cannot be easily reversed.

Access Controls: Access to personal data within our organization is limited to those employees, contractors, and agents who need such access to perform their job duties (principle of least privilege). They are subject to confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. Our systems require authentication and have time-out sessions to reduce the risk of unauthorized use. We also use firewalls and network access controls to prevent unauthorized external access.

Training and Policies: We ensure that our staff are trained in best practices regarding data protection and information security. We have internal policies in place concerning data handling, incident response, and confidentiality.

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It is important to note that, while we strive to protect your information, no security measures are infallible. The internet by its nature has inherent security risks, and we cannot guarantee absolute security of data. You also play a vital role in protecting your information. We encourage you to use a strong, unique password for your PickSpot account and to keep your login credentials confidential. If you suspect any unauthorized access to your account or any other security breaches, please contact us immediately so we can assist and take appropriate measures.

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6. Data Retention

We retain personal information for only as long as necessary to fulfill the purposes for which it was collected, or to satisfy any applicable legal, accounting, or reporting requirements. The exact duration we keep data varies depending on the type of information and the reasons for processing it. Here are some general guidelines:

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Account information: For as long as you have an active account with us, we will retain the personal information associated with your account. If you decide to close your account, or if your account is terminated by us (in accordance with our Terms & Conditions), we will typically delete or anonymize your personal data within a reasonable period after the closure or termination. However, we may retain certain data for longer if needed for legitimate business interests or legal purposes (e.g., to resolve disputes or to keep financial records). Data that is retained will be handled in accordance with this Privacy Policy and applicable laws.

Transaction and Usage Records: We maintain records of transactions (such as rewards issued) to comply with financial regulations, for auditing, and for customer support reference. These records might be kept for a number of years as required by law. Even if you delete your account, we might retain transaction records without directly identifiable information, or with identifiers replaced by a code, for these legal obligations

Communications: If you’ve communicated with our support team or through other channels, we may keep those communications for a certain period to ensure we have a history of your requests, to train our staff, and to improve our services. Call recordings or chat logs might be kept shorter unless needed for a specific reason.

Analytical Data: Analytics data that is collected about how users interact with our Platform is often aggregated or anonymized, and may be retained longer for historical analysis. If any analytics data is tied to personal identifiers, we typically either delete or anonymize it once it’s no longer needed for improving our services.
Loyalty Program Data: If Spot Points or rewards are part of our service, we will maintain records of points earned and spent for as long as necessary to administer the program. If the program is discontinued or your participation ends, we may delete or anonymize those records after a period, unless they need to be retained for other purposes (like auditing or fraud prevention).
Legal Holds: In certain cases, even if you request deletion, we might retain data if it is subject to a legal hold or needed for a legal dispute.

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Once the retention period expires or the purpose for collecting personal data has been fulfilled, we will safely delete or anonymize the personal data. When anonymized, the data will no longer be associated with you and may be retained for analytical or statistical purposes without further notice, since it ceases to be personal data.

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7. Your Rights and Choices

Depending on your jurisdiction and applicable privacy laws, you may have some or all of the following rights regarding your personal information:

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Right to Access: You have the right to request confirmation of whether we are processing your personal data, and if so, to request a copy of the data and certain information about how we use it. Upon verification of your identity, we will provide you with a copy of the personal data we have about you, in accordance with legal requirements (subject to certain exceptions, such as if providing a copy would adversely affect the rights and freedoms of others).
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can also update some of your personal data directly by logging into your PickSpot account (for example, you can change your contact details). We encourage you to keep your information up to date so we can serve you better.
Right to Erasure: This is also known as the “right to be forgotten.” You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or if you believe it is being processed unlawfully. We will honor such requests where required by law. Note that this right is not absolute; sometimes we may have a legal obligation or a compelling legitimate interest to retain certain data (for instance, records of transactions for audit purposes). If we cannot delete data you asked us to, we will inform you of the reasons, subject to any legal restrictions. Deleting your personal data may result in closure of your account and removal of service availability, as we need certain data to provide the Platform to you.
Right to Restrict Processing: In certain circumstances (for example, if you contest the accuracy of your data or object to our processing of it), you have the right to request that we restrict processing your data while your concern is being resolved. This means we will continue to store your data, but will temporarily limit processing to certain purposes(like security or legal requirements, or until the issue causing the restriction is resolved).
Right to Object: You have the right to object to our processing of your personal data when we base the processing on our legitimate interests, and you believe those interests are overridden by your privacy rights. You also have an absolute right to object to the processing of your personal data for direct marketing purposes. If you object to marketing, we will stop using your data for that purpose immediately. If you object to other types of processing, we will evaluate your request and will stop processing the data unless we have compelling legitimate grounds or a legal reason to continue.
Right to Data Portability: In jurisdictions that provide this right (such as the EU under GDPR), you can request to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and you may have the right to have that data transmitted to another controller where technically feasible. This right typically applies to data processed by us with your consent or for performance of a contract, and if the processing is carried out by automated means. We can provide a digital file containing your basic account information and transaction history upon request, to the extent required by applicable law.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it may not affect processing under other legal bases. If you withdraw consent for something that is necessary for us to provide the service, we might need to limit or terminate your use of that service. For instance, if you withdraw consent to a crucial permission in the mobile app (like access to storage for scanning documents for KYC), certain functionalities might be disabled.
Right to Complain: If you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In Kenya, this would be the Office of the Data Protection Commissioner. In the EU, you can contact the data protection authority in the country where you live or work, or where you feel the violation occurred. We would, however, appreciate the chance to address your concerns directly before you approach a regulator, so we invite you to contact us with any issues and we will do our best to resolve them.

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To exercise any of the above rights, please contact us using the contact information provided in Section 11 (“Contact Us”). We may need to verify your identity before acting on your request (this is to protect your information from unauthorized requests).

Please note: Certain rights may not be available to you depending on your location or the legal basis for processing your data. For instance, if you are not in a jurisdiction that grants a right to data portability, we are not obligated to provide data in a portable format. Likewise, if we are processing data solely based on legal obligations, some rights like deletion might not apply if the law requires retention.

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8. Additional Notices for Specific Jurisdictions

We adhere to all applicable data protection laws and want to ensure individuals in certain regions are aware of specific provisions that may apply to them:

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Kenya: This Privacy Policy is intended to comply with Kenya’s Data Protection Act, 2019. Kenyan users have rights under this Act largely aligned with those described above, including the rights to be informed, to access, to correction, and to deletion of personal data, subject to certain exceptions.
European Union (GDPR): If you are located in the European Economic Area, you are entitled to the rights detailed in Section 7. We act as the "data controller" for your personal data. Our legal bases for processing include performance of a contract, your consent, compliance with legal obligations, and our legitimate interests. We have implemented appropriate safeguards for data transferred outside the EEA.
United States: If you are a California resident, under the California Consumer Privacy Act (CCPA), you may have rights to know about personal data collected, request deletion, and optout of the "sale" of personal data. We do not sell personal data as defined by CCPA.
Other Countries: If you are in a country not specifically listed, we still strive to respect the privacy principles of transparency, access, and control. Many countries (Canada’s PIPEDA, Australia’s Privacy Act, Singapore’s PDPA, etc.) provide rights similar to those described above. If you contact us with a privacy request and you are in a jurisdiction with specific requirements, we will endeavor to honor your request in accordance with applicable law.

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If any provision of this Privacy Policy is contrary to a law in your country, that specific provision will be superseded by that law to the extent of the conflict, and the rest of the Privacy Policy will remain in effect.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience on our website and app. Some cookies are necessary for the Platform to function (such as session cookies for login).

Other cookies help us improve the Platform by tracking usage patterns (analytics cookies) or personalize content for you (functional cookies).

By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings, but note that disabling certain cookies may affect functionality

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we update the Policy, we will revise the “Last Updated” date at the top. If any changes are material (significantly affecting how your datais processed or your rights), we will provide prominent notice such as by posting a notice on our website, and/or notifying you via email or through the app.

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Continued use of our Platform after any changes take effect indicates your acceptance of the revised Privacy Policy. If you do not agree with any updated Policy, you should stop using the Platform and may request that we delete your personal data as per Section 7. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact our Data Protection team:

Email: contact@pickspot.net (Please include the subject line “Privacy Inquiry” for clarity).
Address: PickSpot Network Limited, Yare Towers, Yusuf Hajj Avenue, Nairobi, Kenya
Support: For support regarding any of our platforms or the Pickspot app, you can reach us via email at contact@pickspot.net

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We will do our best to address any questions or issues you have in a timely and professional manner. We appreciate the opportunity to address your concerns directly before you contact any supervisory authorities.

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PickSpot Network Limited — Official Registration Details

PickSpot Network Limited is a Private Limited Company lawfully incorporated in Kenya. Below are our official registration details for transparency and verification:

Registered Address
- Building: Yare Towers
- Street/Road: Yusuf Hajj Avenue
- City/Town: Nairobi
- District: Starehe
- County: Nairobi
- Postal Code: 00100
- P.O. Box: 38904

Disclaimer: The information provided here is for informational and verification purposes only. It does not constitute an endorsement, investment advice, or any form of guarantee by the Company.

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Thank you for reviewing our Imprint, Terms & Conditions, and Privacy Policy. By using PickSpot, you are helping to modernize and decentralize last-mile logistics, and we are committed to ensuring your trust and security as the network grows. If you have further questions or feedback, please reach out to us at contact@pickspot.net.

PickSpot Network Limited Imprint, Terms & Conditions, and Privacy Policy